Ahmad Campbell
North Highlands,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent
Rancho Cordova, California
09.2022 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Guided customers through online website.
Ground Package Handler
FedEx
Rancho Cordova, CA
04.2022 - 09.2022
- Loaded and unloaded trucks with heavy packages using a hand-truck or cart.
- Sorted packages according to destination, size, weight, and content.
- Scanned barcodes on packages to track shipment progress.
- Maintained a clean and safe working environment by adhering to company policies and regulations.
Warehouse Worker
Amazon
North Highlands, California
10.2021 - 04.2022
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Transported goods to designated areas within the warehouse facility.
Customer Service Representative
Faneuil/tca
North Highlands
05.2019 - 03.2020
- Greeted customers, assessed toll fees and collected payment.
- Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
- Processed violations according to established policies and procedures.
Customer Service Representative
@workstaffing Agency
Sacramento, California
03.2019 - 05.2019
- Created scripts for outbound telemarketing campaigns and tracked results.
- Maintained accurate records of all conversations with customers in a computer database system.
Customer Service Representative
Advanced Call Center Technologies LLC
North Highlands, California
09.2016 - 05.2018
- Answered customer complaints or concerns
- Service mortgage loans
- Received monthly payments
- Sent out year end statements
- Generate pay off quotes to provide to title companies or customers
- Manages difficult or emotional customer situations
Education
High School Diploma -
Highlands Highschool
North Highlands, California06-1997
Mti
North Highlands, CAGED -
Adelante Adult School
Roseville, CASkills
- Account updating
- Paperwork Processing
- Complaint resolution
- Data Entry
- Inbound and Outbound Calling
- Call Management
- Credit card payment processing
- Customer Service
- CRM Software
- Typing proficiency
- Microsoft Office Suite
Timeline
Customer Service Representative
Conduent
09.2022 - 02.2024
Ground Package Handler
FedEx
04.2022 - 09.2022
Warehouse Worker
Amazon
10.2021 - 04.2022
Customer Service Representative
Faneuil/tca
05.2019 - 03.2020
Customer Service Representative
@workstaffing Agency
03.2019 - 05.2019
Customer Service Representative
Advanced Call Center Technologies LLC
09.2016 - 05.2018
High School Diploma -
Highlands Highschool
Mti
GED -
Adelante Adult School