Shad Deason
Marina,CA
Summary
Results-driven professional with a strong background at DHL Express, excelling in customer service and problem-solving. Proven ability to build relationships and ensure timely deliveries while maintaining confidentiality. Recognized for attention to detail and effective time management, contributing to increased client satisfaction and repeat business.
Overview
19
19
years of professional experience
Work History
Courier
DHL Express
Sunnyvale, CA
08.2021 - Current
- Delivered packages on assigned routes within required timeframes.
- Followed safety and security rules while transporting goods.
- Drove delivery vehicles in line with traffic laws and company policies.
- Helped track shipments using DHL Express logistics software for timely status updates.
- Kept delivery, pickup, and customer interaction records accurate.
- Resolved customer questions and delivery issues quickly.
- Greeted recipients, delivered packages and parcels, and collected required signatures.
- Built positive customer relationships through on-time deliveries, professional communication, and prompt responses.
- Supported repeat business by providing reliable service to clients.
- Followed company policies and procedures throughout shift.
- Handled sensitive documents securely and protected client information.
- Developed strong communication and interpersonal skills through professional contact with dispatchers, upper management, and peers.
Shift Supervisor
Starbucks
Monterey, CA
07.2007 - 08.2021
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on customer service best practices and product knowledge.
- Managed inventory levels, ensuring stock availability while minimizing waste.
- Implemented operational improvements that enhanced team productivity and service speed.
- Maintained compliance with health and safety regulations to promote a safe work environment.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Coordinated staff schedules to optimize coverage during peak hours and improve service efficiency.
- Conducted regular performance evaluations to identify areas for staff development and training opportunities.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Automotive Technician
Peninsula Chevy
Seaside, CA
10.2016 - 03.2021
- Diagnosed and repaired vehicle systems, ensuring optimal performance and safety standards.
- Conducted routine maintenance services including oil changes, tire rotations, and brake inspections.
- Utilized diagnostic tools to identify issues and recommend appropriate solutions to customers.
- Implemented best practices in safety protocols to ensure a secure working environment.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
Education
High School Diploma -
Seaside High School
Seaside, CA06.2003
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Decision-making
- Attention to confidentiality
- Deadline adherence
- Punctuality and reliability
- Multitasking Abilities
- Relationship building
Timeline
Courier
DHL Express
08.2021 - Current
Automotive Technician
Peninsula Chevy
10.2016 - 03.2021
Shift Supervisor
Starbucks
07.2007 - 08.2021
High School Diploma -
Seaside High School