SHAD SIDDIQUI
Triangle,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Sales Representative
Federon Procurement Solutions
08.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
Contracted Driver
Amazon
11.2022 - Current
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining open communication with clients.
- Maintained a high safety rating by adhering to all traffic laws and company safety protocols.
- Increased route efficiency with thorough knowledge of local roads, highways, and traffic patterns.
- Developed strong relationships with clients through excellent customer service and professionalism.
Co-Foreman
JES Foundation Repair
08.2020 - 03.2023
- Improved project efficiency by implementing streamlined scheduling and resource allocation processes.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Verified completed projects met approved time, quality, and cost estimates.
Delivery Driver
New York Pizza
09.2015 - 01.2020
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
Computer Science
Northern Virginia Community College
Annandale, VABachelor of Science - Information Technology
George Mason University
Fairfax, VA12.2025
AAA CDL School
Manassas, VA06.2023
Skills
- Sales Consultation
- Network Development
- Leadership
- Process Improvement
- Product and Service Knowledge
- Oral and Written Communication
- Computer Skills
Timeline
Sales Representative
Federon Procurement Solutions
08.2023 - Current
Contracted Driver
Amazon
11.2022 - Current
Co-Foreman
JES Foundation Repair
08.2020 - 03.2023
Delivery Driver
New York Pizza
09.2015 - 01.2020
Computer Science
Northern Virginia Community College
Bachelor of Science - Information Technology
George Mason University
AAA CDL School
Similar Profiles
Etienne Van ZylEtienne Van Zyl
Construction Manager at Grit Procurement Solutions Procurement on Curro schoolsConstruction Manager at Grit Procurement Solutions Procurement on Curro schools
Valerie HoweValerie Howe
Supply Service Attendant at Procurement Sbc ProcurementSupply Service Attendant at Procurement Sbc Procurement
Tariq AlabdullahTariq Alabdullah
Senior Talent Management Specialist at The National Unified Procurement Company (NUPCO)Senior Talent Management Specialist at The National Unified Procurement Company (NUPCO)