SHAD SIDDIQUI
Triangle,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Sales Representative
Federon Procurement Solutions
2023.08 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
Contracted Driver
Amazon
2022.11 - Current
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining open communication with clients.
- Maintained a high safety rating by adhering to all traffic laws and company safety protocols.
- Increased route efficiency with thorough knowledge of local roads, highways, and traffic patterns.
- Developed strong relationships with clients through excellent customer service and professionalism.
Co-Foreman
JES Foundation Repair
2020.08 - 2023.03
- Improved project efficiency by implementing streamlined scheduling and resource allocation processes.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Verified completed projects met approved time, quality, and cost estimates.
Delivery Driver
New York Pizza
2015.09 - 2020.01
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
Computer Science
Northern Virginia Community College
Annandale, VABachelor of Science - Information Technology
George Mason University
Fairfax, VA12.2025
AAA CDL School
Manassas, VA06.2023
Skills
- Sales Consultation
- Network Development
- Leadership
- Process Improvement
- Product and Service Knowledge
- Oral and Written Communication
- Computer Skills
Timeline
Sales Representative
Federon Procurement Solutions
2023.08 - Current
Contracted Driver
Amazon
2022.11 - Current
Co-Foreman
JES Foundation Repair
2020.08 - 2023.03
Delivery Driver
New York Pizza
2015.09 - 2020.01
Computer Science
Northern Virginia Community College
Bachelor of Science - Information Technology
George Mason University
AAA CDL School
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