SHA'DARRIA GARRISON
Concentrix (IH)
Bastrop,La
1
Certification
5
years of professional experience
Care Coordinator coordinating patient care plans, appointment scheduling, and service delivery across patients, families, and clinical teams. Manages high-volume inbound inquiries while capturing critical clinical information and keeping care journeys on schedule. Supports accurate, timely service through clear communication and organized follow-through.
Work History
Care Coordinator
1 Year 5 Months- Managed patient healthcare journeys by coordinating care plans, educating patients on medical conditions, and scheduling appointments; served as a primary liaison between patients, families, and clinical teams to ensure seamless service delivery.
- Coordinated patient support services by managing high-volume inbound inquiries, capturing critical clinical information, and facilitating timely service delivery.
- WFH
Senior Claim Benefit Specialist
4 Years- Analyzed complex claim scenarios to ensure accurate benefit determination and compliance with regulations.
- Facilitated training sessions for junior specialists, enhancing team knowledge and procedural adherence.
- Developed streamlined processes for claims processing, improving turnaround times and customer satisfaction.
Medical Receptionist
1 Year 6 Months- Streamlined patient scheduling and registration processes, reducing average wait times by over 10 minutes.
- Coordinated patient check-in and check-out procedures, contributing to a 43% increase in patient satisfaction scores within one year through exceptional service.
- Developed and implemented a new appointment scheduling workflow that saved physicians eight hours of administrative labor per month.
- Managed medical records for a facility of over 450 patients, utilizing precise medical terminology to enhance operational efficiency and data accuracy.
- Executed diverse administrative functions, including high-volume switchboard management and efficient distribution of incoming correspondence.
Education
High School Diploma
Skills
Patient intake coordination
Care coordination
Referral coordination
Patient education
Patient appointment scheduling
Customer service
Call center operations
High-volume call handling
Conflict resolution
Data entry & documentation
Patient registration
Medical terminology
Insurance verification
Prior authorization
Appointment reminder calls
Front desk operations
HIPAA compliance
Certification
Property & Casualty License - In Progress, Expected (2026)
Timeline
Care Coordinator
Concentrix (IH)
08.2024 - 01.2026Read More
Medical Receptionist
Carenet Healthcare
01.2022 - 07.2023Read More
Senior Claim Benefit Specialist
Everise
08.2020 - 08.2024Read More
Bastrop High School
High School Diploma
Read More