Shadaryl Davis
Jacksonville,FL
Summary
Diligent Patient Service Representative with a proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks with experience in healthcare support. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, focusing on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Cencora
10.2024 - Current
- Filed and maintained patient records by HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Used Salesforce to make a patient account
- Verify commercial benefits
- Followed up with missing information.
- Process pap applications.
- Verified Medicare and Medicaid insurance plans.
- Answered inbound calls.
- Made outbound calls.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
Cleaner
Kachedras Cleaning Company
03.2023 - 09.2024
- Cleaned and sanitized bathrooms, kitchens, and other similar areas according to established protocols.
- Enhanced workplace cleanliness by daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris, and other waste materials from the premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors, and toilets.
Customer Service Specialist
McKesson Specialty Health
11.2022 - 02.2023
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge of regulatory requirements.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered inbound calls
- Data Entry
- Increased customer satisfaction by overseeing accurate order fulfillment and providing regular status updates on shipments.
- Updated Status on Applications
- Tracked orders and notified customers of status or potential delays.
Customer Service Representative
Bank of America
08.2020 - 09.2022
- Provided specialized advice on financial products and services, significantly improving client satisfaction and engagement
- Resolved complex customer inquiries and issues through effective conflict resolution and a thorough understanding of banking policies
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Executed precise transaction processing for funds transfers, deposits, and withdrawals, maintaining the integrity of financial records
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information
- Answered inbound calls
Education
Graduate Certificate - Medical Assistant
Advanced Career Training
Jacksonville, FL12.2010
High School Diploma -
Mandarin High School
Jacksonville, FL06-2007
Skills
- HIPAA compliance
- Insurance verification
- Eligibility determination
- Medicaid
- Patient follow-up
- Outbound calls
- Inbound calls
- Healthcare industry
Timeline
Patient Service Representative
Cencora
10.2024 - Current
Cleaner
Kachedras Cleaning Company
03.2023 - 09.2024
Customer Service Specialist
McKesson Specialty Health
11.2022 - 02.2023
Customer Service Representative
Bank of America
08.2020 - 09.2022
Graduate Certificate - Medical Assistant
Advanced Career Training
High School Diploma -
Mandarin High School
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