Shaday Rodriguez
Norwalk,California
Summary
Proven track record of enhancing customer satisfaction and exceeding sales goals, achieving a significant improvement in customer engagement and sales metrics, as demonstrated during my tenure with Christian Dior. Professional and knowledgeable office clerk, skilled in Microsoft Office and relationship building, offering many years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Intermediate Clerk
LA County Dept. Of Health Services
02.2023 - Current
- Ability to multitask, prioritize, and complete tasks in the most effective order when answering phone calls from patients and hospital staff regarding a range of matters.
- Exceeded performance expectations consistently, receiving positive feedback from supervisors and coworkers for dedication, efficiency, and professionalism.
- Safeguarded sensitive information by following strict confidentiality protocols within the workplace.
- Knowledgeable of Medical Emergency Codes.
- Demonstrated strong attention to detail in reviewing documents for errors and inconsistencies before submission or distribution.
- CPR certified.
- Maintain a clean and orderly work environment for both myself and the patients in our clinic.
- Make necessary changes to a patient's medical chart including updating personal information, documenting "no-shows" to surgical coordinators, and documenting phone calls made for Doctor to review.
Vendor Representative
LVMH Parfums (Christian Dior)
03.2020 - 10.2023
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Worked closely with Sales Executives to meet weekly and monthly sales goals.
- Coordinated onboarding of new vendors, ensuring seamless integration into existing systems and processes.
- Exert diplomacy, amiable personality, and enjoyable conversation to close sales, leaving customers satisfied.
- Ensure luxury presentation of merchandise through neat & attention-grabbing presentation in Dior sets and quality product wrapping
- Championed continuous improvement efforts within the team, encouraging open dialogue around potential process enhancements or innovations.
- Monitored inventory levels closely, ensuring optimal stock availability at all times.
Cashier-Clerk
LA County Dept. Of Parks & Recreation
06.2015 - 01.2022
- Provided exceptional customer service at entrance stations, answering questions, offering assistance, and processing fee payments accurately.
- Preparing end of the week monetary reports of all sales/reservations/annual passes.
- Operated substantial monetary collections for cash, check, and credit card transactions with excellent accuracy levels.
- Knowledgeable and familiarity with Lifeguard Emergency Codes.
- Supported emergency response efforts during natural disasters or medical incidents, ensuring visitor wellbeing.
- Event planning and coordination of large events (500+).
- Worked flexible schedule and extra shifts to meet business needs.
- Computer proficiency of Excel, Microsoft, Outlook.
Vendor Representative
CoWorx Parfums (Coach, Jimmy Choo, Mont Blanc)
11.2019 - 01.2020
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Extensive knowledge in products including ingredients, manufacturing, and method of producing raw materials.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Work closely with Sales Executives to meet weekly/ monthly sales goals.
Vendor Representative
IPLB Parfums (Paco Rabanne, Jean Paul Gutier)
11.2018 - 01.2019
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Extensive knowledge in products including ingredients, manufacturing, and method of producing raw materials.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Work closely with Sales Executives to meet weekly/ monthly sales goals.
Precinct Inspector
Los Angeles County Registrar-Recorder
11.2014 - 11.2019
- Register voters into the main roster where I verify their name and address.
- Upheld codes and regulations governing materials, processes, and procedures.
- Complete understanding of Voting system and how to successfully cast ballot.
- Set up and dismantle entire voting site for the day.
- Organize all materials in proper drop-off format to take to ballot drop-off site.
- Count out all provisional, vote-by-mail, damaged, and normal ballots to determine all ballots accounted for.
Education
Associate of Arts - Music Technology
Rio Hondo College
Whittier, CA06.2023
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.2016
Skills
- Microsoft Office
- Scheduling appointments
- Filing systems
- Typing Speed
- Cash Handling
- Customer Satisfaction
- Relationship Building
- Cash Management
- Quality Management
- Schedule and calendar management
- Telephone Etiquette
- Sales expertise
Snowsports Enthusiast
Avid Snowboarder.
Languages
Spanish
Native or Bilingual
Timeline
Intermediate Clerk
LA County Dept. Of Health Services
02.2023 - Current
Vendor Representative
LVMH Parfums (Christian Dior)
03.2020 - 10.2023
Vendor Representative
CoWorx Parfums (Coach, Jimmy Choo, Mont Blanc)
11.2019 - 01.2020
Vendor Representative
IPLB Parfums (Paco Rabanne, Jean Paul Gutier)
11.2018 - 01.2019
Cashier-Clerk
LA County Dept. Of Parks & Recreation
06.2015 - 01.2022
Precinct Inspector
Los Angeles County Registrar-Recorder
11.2014 - 11.2019
Associate of Arts - Music Technology
Rio Hondo College
High School Diploma -
Santa Fe High School
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