Summary
Overview
Work History
Education
Skills
Timeline
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Shadd Ring

Parker,CO

Summary

Forward-thinking professional offering advanced experience in overseeing operations, driving business strategy and meeting company financial targets. Highly proficient in leadership development and operational excellence resulting in growth and profitability. Proven leader with track record of successful communication, client relationship building, and achievement of company goals.

Overview

28
28
years of professional experience

Work History

Vice President Global Operations

TTEC
6312 S Fielders Green Cir Suite 100N, CO
04.2008 - 07.2024
  • Developed and executed strategic plans to deliver KPIs and financial targets including a portfolio of 80 million plus.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and building of company culture.
  • Trained and mentored Directors and Executive Directors to maximize productivity. Promoted the most senior leaders in the company.
  • Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
  • Collaborated with executive team members on major decisions regarding company-wide initiatives.
  • Designed incentive programs that motivated staff members while ensuring profitability targets were met.
  • Maintained key relationships with dozens of clients and led the company with highest client NPS scores
  • Implemented proactive solutions and process improvement procedures that resulted in cost savings across the board.

Vice President of Operations

DISH
Englewood, CO
05.1996 - 05.2008
  • Was instrumental in opening up ten of Dish Networks owned and operated sites which led to multiple J.D Power Awards
  • Won Chairman Award out of 15,000 plus employees
  • Successfully ran operations for most of my Dish career.
  • In additional, spent two years over Training and Quality Assurance for over 10,000 agents and all field support nationwide. Left on great terms and still in contact with CEO and top executives.

Education

Bachelor of Science - Communication And Business

California State Polytechnic University, Pomona
Pomona, CA

Skills

  • Culture Builder
  • Operations Management
  • Client Focused
  • Financial Management
  • Metrics Tracking Results-Driven
  • Industry Best Practices
  • Training and mentoring
  • AI savvy
  • Top Performer Significant Contributer
  • Chairman Award Winnter

Timeline

Vice President Global Operations

TTEC
04.2008 - 07.2024

Vice President of Operations

DISH
05.1996 - 05.2008

Bachelor of Science - Communication And Business

California State Polytechnic University, Pomona

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Shadd Ring