Shadda L. Laney
Chattanooga,TN
Summary
Self-motivated individual with 20+ years of experience in management and customer service. Able to successfully manage a retail business with a proven track record of showing increased sales and customer counts. Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Overview
20
20
years of professional experience
Work History
Property Manager
Public Storage
05.2022 - 02.2026
- Oversaw daily operations of multiple storage facilities, ensuring compliance with company policies and standards. 9
- Managed tenant relations, addressing concerns and resolving issues to maintain high customer satisfaction levels.
- Conducted regular property inspections to identify maintenance needs and ensure facility upkeep.
Property Manager
Mini Storage Depot
05.2023 - 10.2023
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both company and tenant.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
General Manager
TitleMax
07.2020 - 10.2021
- Managed auto loan portfolio, ensuring compliance with lending regulations and organizational policies.
- Increased revenue through cross-selling of additional banking products such as personal loans, credit cards, and insurance offerings during auto loan consultations.
- Created detailed sales forecasts based on market trends, supporting strategic decision-making by senior leadership.
PT Assistant Manager/FT Server
Millers Ale House
08.2018 - 07.2020
- Supervised daily restaurant operations to ensure optimal performance and guest satisfaction.
- Monitored food safety compliance, ensuring adherence to health regulations and standards.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
PT Assistant Manager
Chicos
06.2019 - 01.2020
- Implemented customer service initiatives resulting in increased satisfaction ratings.
- Led store visual merchandising efforts, enhancing brand presentation and customer engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Store Manager
The Children’s Place
06.2017 - 07.2018
- Directed daily store operations, ensuring optimal staffing and inventory management.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Implemented strategic merchandising initiatives to boost sales and drive foot traffic.
Store Manager
Rue 21
02.2013 - 06.2017
- Developed employee schedules, optimizing labor costs while maintaining service standards during peak hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Rugged Wearhouse/Gabes
08.2006 - 01.2013
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Chattanooga High School For The Performing Arts
Chattanooga, TN01-1996
Skills
- Computer Skills
- Business Acumen
- Communications
- Interviewing and Hiring Process
- Phone Etiquette
- Collections and Delinquency
- Merchandising and Visuals
- Training and Development
- Filing and Organization
Timeline
Property Manager
Mini Storage Depot
05.2023 - 10.2023
Property Manager
Public Storage
05.2022 - 02.2026
General Manager
TitleMax
07.2020 - 10.2021
PT Assistant Manager
Chicos
06.2019 - 01.2020
PT Assistant Manager/FT Server
Millers Ale House
08.2018 - 07.2020
Store Manager
The Children’s Place
06.2017 - 07.2018
Store Manager
Rue 21
02.2013 - 06.2017
Store Manager
Rugged Wearhouse/Gabes
08.2006 - 01.2013
High School Diploma -
Chattanooga High School For The Performing Arts