Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shadeja Rucker

Apopka,FL

Summary

Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

10
10
years of professional experience

Work History

Call Center Representative

Makotek
Longwood, Florda
11.2022 - Current
  • Monitored customer accounts for changes in financial status or contact information.
  • Identified opportunities for improved efficiency in the collections process.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Negotiated payment plans with customers to ensure timely repayment of debt.

Team Leader

Chick Fill A
Winter Garden, FL
08.2017 - 08.2022
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Cashier

Family Dollar
Orlando, FL
03.2014 - 05.2017
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

High School Diploma -

Dr Phillips High School
Orlando, FL
06-2014

Skills

  • Customer Service
  • Data Entry
  • Sales closing
  • Call Control
  • Answering questions
  • Account Management
  • Inbound Phone Call Management
  • Customer communications
  • Cash Handling
  • Call Center Customer Service
  • Inbound and Outbound Calling
  • Payment Processing

Languages

English
Full Professional

Timeline

Call Center Representative

Makotek
11.2022 - Current

Team Leader

Chick Fill A
08.2017 - 08.2022

Cashier

Family Dollar
03.2014 - 05.2017

High School Diploma -

Dr Phillips High School

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Shadeja Rucker