Shadel Bencosme
New York,NY
Summary
Proven track record in enhancing customer satisfaction and resolving complex issues, as demonstrated at The UPS Store Inc. Skilled in active listening and critical thinking, I work the best in high-pressure environments, significantly improving loyalty through empathetic engagement. Fluent in Spanish, my bilingualism bridges communication gaps, fostering inclusive customer relations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
The UPS Store Inc.
04.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Teacher
P.S. 242 - The Young Diplomats Magnet Academy
11.2023 - 02.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
High School Diploma -
Innovation Diploma Plus
New York, NY03.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Customer Relations
- Customer satisfaction measurement
- Fluent Bilingualism
- Spanish translation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
The UPS Store Inc.
04.2024 - Current
Assistant Teacher
P.S. 242 - The Young Diplomats Magnet Academy
11.2023 - 02.2024
High School Diploma -
Innovation Diploma Plus
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