SHADELL CAMERON
Wilkes Barre
Summary
To develop important work-related experience in an organization while leveraging my team building and work ethics to contribute to that organization’s goals.
Overview
5
5
years of professional experience
Work History
Customer service technician
Ibex Gobal
Spanish Town Jamaica
02.2021 - 02.2022
- Troubleshot technical issues, guiding customers to effective solutions.
- Resolved customer inquiries efficiently through phone and chat support.
- Documented customer interactions accurately in CRM software.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
Sales Agent
City BPO(call center)
Spanish Town Jamaica
02.2020 - 01.2021
- Managed inbound and outbound calls, ensuring high-quality customer interactions.
- Developed strong relationships with clients to understand needs and provide tailored solutions.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
Sales Representative
Corners Café
Spanish Town Jamaica
02.2019 - 02.2020
- Developed strong customer relationships to enhance repeat business and customer loyalty.
- Provided product knowledge and recommendations to improve sales outcomes.
- Collaborated with team members to maintain efficient inventory management and product availability.
Receptionist
Villmore Adventist church
Spanish Town Jamaica
01.2017 - 02.2019
- Coordinated communication between church staff and congregation members, enhancing community engagement.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Assisted in organizing church events, improving attendance and participation rates.
- Processed incoming calls and inquiries, providing accurate information to support congregational needs.
Education
High School Diploma -
Jose Marti High School
01.2019
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Edge Water Skills Training Center
01.2019
High School Diploma - undefined
Willowdene High School
01.2017
Skills
- Proficient in Microsoft
- Technical support
- Customer service representative
- Service calls
- Troubleshooting and diagnosis
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Time management
Timeline
Customer service technician
Ibex Gobal
02.2021 - 02.2022
Sales Agent
City BPO(call center)
02.2020 - 01.2021
Sales Representative
Corners Café
02.2019 - 02.2020
Receptionist
Villmore Adventist church
01.2017 - 02.2019
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Edge Water Skills Training Center
High School Diploma - undefined
Willowdene High School
High School Diploma -
Jose Marti High School