Shatarika Miller
Waxahachie,TX
Summary
Reliable, energetic, and resourceful customer service and administrative professional with over 3 years of experience resolving customer concerns, supporting office operations, and building strong client relationships in healthcare, education, and government environments. Skilled in patient registration, insurance verification, appointment scheduling, payment processing, records management, and conflict resolution. Recognized for professionalism, communication skills, and the ability to thrive in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist II
Baylor Scott & White Health
Waxahachie, Texas, United States
09.2023 - 05.2026
- Handled 100+ inbound calls and emails daily while maintaining professional telephone etiquette.
- Registered new patients and scheduled appointments across multiple service areas using Epic systems.
- Checked patients in and out while maintaining accurate patient documentation.
- Verified insurance coverage and obtained insurance referral authorizations.
- Processed patient payments and maintained accurate financial records.
- Resolved escalated patient concerns and de-escalated dissatisfied callers.
- Consistently met or exceeded productivity and call-handling goals.
- Send billing accounts for coding/charge review
Assistant Office Manager
Tree House Academy
Rowlett, Texas, United States
06.2021 - 07.2022
- Managed daily child check-in/check-out and maintained attendance records.
- Processed tuition and program payments while ensuring compliance with center policies.
- Administered the food program and maintained required documentation.
- Prepared monthly classroom learning plans and assisted teachers with classroom support.
- Responded to parent inquiries and maintained a safe, organized environment.
- Assisted with transportation supervision and daily operational needs during staff shortages.
Office Clerk
Texas Health and Human Services Commission
Waxahachie, Texas, United States
09.2018 - 02.2020
- Assisted clients with SNAP, Medicaid, and TANF applications and eligibility requirements.
- Verified client documentation and maintained confidential records.
- Performed clerical duties including answering phones, faxing, filing, and scheduling appointments.
- Managed client check-in/check-out procedures and organized office files.
- Supported efficient office operations through strong administrative and customer service skills.
Education
High School Diploma - Criminal Justice
Hill College
Hillsboro, Texas, United States12-2025
High School Diploma -
Z. Tolliver Private School
Dallas06-2013
No Degree - Medical Assistant
Training Academy 4U
Ferris, TX06-2020
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Insurance Verification
- Referral Authorization
- Check In/Check Out
Timeline
Customer Service Specialist II
Baylor Scott & White Health
09.2023 - 05.2026
Assistant Office Manager
Tree House Academy
06.2021 - 07.2022
Office Clerk
Texas Health and Human Services Commission
09.2018 - 02.2020
High School Diploma - Criminal Justice
Hill College
High School Diploma -
Z. Tolliver Private School
No Degree - Medical Assistant
Training Academy 4U