Summary
Overview
Work History
Education
Skills
Timeline
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Shadeyah Aikens

Brooklyn,New York

Summary

Adaptable and solution-oriented professional with a foundation in customer-facing roles, recognized for resolving complex issues and building strong rapport with diverse clientele. Exceptional ability to navigate high-pressure situations, consistently delivering outcomes that exceed expectations. Committed to leveraging a positive attitude and unwavering dedication to drive success in new career opportunities. Eager to contribute dynamic skills and fresh perspectives to foster growth and innovation in a forward-thinking organization.

Overview

5
5
years of professional experience

Work History

Client Support Specialist

Century Law Firm
03.2025 - 09.2025
  • Verified clients needs are being met, providing navigation assistance for various benefits and available services
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution
  • Interacted with team members across departments to research and resolve customer issues.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities
  • Responded to client concerns and questions about credit scores and methods to improve numbers

Daycare Assistant

Lil Stars Daycare
10.2023 - 03.2025
  • Prepare and organize mealtimes and snacks for children
  • Supervise and monitor the safety of children
  • Implement curriculum which allows children to learn about the world and explore their interests
  • Supervised a multitude of children under the age of 3 and ensured they were properly clean and fed

Barista/ Cashier

Target
08.2022 - 10.2023
  • Greeted and communicated with guests to take beverage orders and offer recommendations
  • Followed health and safety guidelines to pass state inspections
  • Trained new team members in cash register operation, stock procedures and customer services
  • Answered product questions with up to date knowledge of sales and promotions
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity

Internship

Washington Computer Services
02.2022 - 08.2022
  • Assisted with answering phone calls and managing databases to ensure that work moved in an efficient manner
  • Sorting and filing paperwork
  • Cleaning and organizing the office to maintain efficiency in the workplace

Retail Sales Associate

Forever 21
05.2020 - 01.2022
  • Assisted customers by answering questions and locating merchandise
  • Initiated friendly conversation with customers to determine their needs
  • Restocked shelves, racks and bins with merchandise and changed signage to promote special items
  • Processing returns and exchanges swiftly and accurately

Education

Bachelors in Science - Business Administration

Medgar Evers City University of New York
05-2028

Advance Regents Diploma -

James Madison High School
06.2022

Skills

  • Computer Literacy
  • Time Management
  • Customer Service
  • Solution Oriented
  • Customer-facing communication
  • De-escalation techniques
  • Product knowledge

Timeline

Client Support Specialist

Century Law Firm
03.2025 - 09.2025

Daycare Assistant

Lil Stars Daycare
10.2023 - 03.2025

Barista/ Cashier

Target
08.2022 - 10.2023

Internship

Washington Computer Services
02.2022 - 08.2022

Retail Sales Associate

Forever 21
05.2020 - 01.2022

Bachelors in Science - Business Administration

Medgar Evers City University of New York

Advance Regents Diploma -

James Madison High School

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Shadeyah Aikens