Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shadia Yagoub

Summary

As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work History

Customer Service Representative

Southwest Airlines
Denver, Colorado
02.2020 - Current
  • Book, change or cancel your trip
  • Check in for your trip
  • Facilitated seamless travel experience by adding checked bags to itinerary
  • Selected preferred seat for travel
  • Streamlined check-in process by obtaining boarding passes for flights
  • Enhanced customer satisfaction by coordinating special services like wheelchair assistance and lap infant arrangements
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Lead/Trainer

Whole Foods Market
Clearwater, USA
03.2012 - 06.2020
  • Trained staff on customer service protocols and Whole Foods Market values.
  • Mentored new hires on best practices for providing excellent customer service.
  • Trained staff on customer service protocols and Whole Foods Market values, enhancing service quality and customer satisfaction.
  • Provided ongoing support and feedback to team members during training sessions, fostering skill development and team cohesion.
  • Mentored new hires on best practices for providing excellent customer service, ensuring consistent service standards and smooth onboarding.

Sales Associate

Forever 21
Tampa, USA
01.2016 - 04.2019
  • The primary function of a Forever 21 sales associate involves providing an excellent customer experience.
  • Greeted customers, assisted guests on sales floor, informed customers of promotions, and processed transactions.
  • Performed stocking, cashier, and administrative tasks to support daily store operations.
  • Maintained store presentation and upheld reputation in retail industry, ensuring a positive shopping environment.
  • Applicants with a flair for fashion may enjoy the job opportunities Forever 21 offers.

Education

Bachelor's - Health Science

University of South Florida-Main Campus
Tampa, FL
01.2014 - 06.2018

Associate of Science - Physical Therapy

Gulf High School
New Port Richey, FL
01.2009 - 08.2012

Skills

  • Customer service
  • Customer interaction
  • Ticketing systems
  • Conflict resolution
  • Creative problem solving
  • Time management
  • Strong teamwork
  • Professional demeanor

Timeline

Customer Service Representative

Southwest Airlines
02.2020 - Current

Sales Associate

Forever 21
01.2016 - 04.2019

Bachelor's - Health Science

University of South Florida-Main Campus
01.2014 - 06.2018

Customer Service Lead/Trainer

Whole Foods Market
03.2012 - 06.2020

Associate of Science - Physical Therapy

Gulf High School
01.2009 - 08.2012
Shadia Yagoub