SHADIAMON LUCAS
Macon
Summary
Dedicated and motivated associate driven to maintain customer satisfaction and contribute to company success. A skilled individual with a great ability in communicating and developing relationships with customers. Reliable with strong time management and prioritization. Educated and determined to be the best.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The General Insurance
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Geico
04.2021 - 03.2023
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Provide excellent customer service to insure that the customer is satisfied and taken great care of.
Assistant
Dollar General Warehouse
06.2020 - 03.2022
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Check out, rent, or requisition all equipment needed for productions or for set construction.
- Inspect or test installed units, parts, systems, or assemblies for fit, alignment, performance, defects, or compliance with standards, using measuring instruments or test equipment.
- Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.
Education
Bachelor of Science - Criminal Justice
Middle Georgia State University
Macon, Georgia05.2019
High School Diploma - undefined
Jones County High School
Gray, Georgia05.2015
Skills
- Complaint resolution
- Account updating
- Scheduling
- Punctuality and reliability
- Conflict mediation
- Product knowledge
Certification
- Licensed NPN
LANGUAGES
English
Timeline
Customer Service Representative
The General Insurance
10.2024 - Current
Customer Service Representative
Geico
04.2021 - 03.2023
Assistant
Dollar General Warehouse
06.2020 - 03.2022
High School Diploma - undefined
Jones County High School
Bachelor of Science - Criminal Justice
Middle Georgia State University
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