SHAY SMITH
Garland,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Claims Specialist- AWC-IN OFFICE
State Farm
Irving, TX
01.2020 - Current
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies, and insurance regulations when determining coverage.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
Claims Associate-AWC In-Office
State Farm
05.2019 - 01.2020
- Handled auto claim due to weather related event which included completing initial contacts to gather information and set expectations for further handling.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Claims Associate- Auto
State Farm
09.2016 - 05.2019
- Investigated, evaluated,and made liability decisions pertaining to auto accidents
- Handled inbound calls and exercised good decision making skills to review information, issue payments, and resolve claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
Assistant Property Manager
Gates De Provence
06.2016 - 08.2016
- I greeted and qualified prospects by covering all criteria needed by the apartment association.
- Credit checks and employment verifications were done on prospects to see if they would qualify for an apartment home.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Assistant Property Manager
The Champions Of North Dallas
03.2016 - 06.2016
- I greeted and qualified prospects by covering all criteria needed by the apartment association
- Credit checks and employment verifications were done on prospects to see if they would qualify for an apartment home.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
Assistant Property Manager
Quail Hollow Apartment Homes
06.2015 - 05.2016
- I maintained property balances and ensured that rent, utilities,and late fees were received in a timely manner
- I also filed evictions on tenants that were delinquent in their rent.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Master of Science - Criminal Justice Adminstration, PROGRESS
University of Phoenix
PHOENIX, AZ12.2024
Bachelor of Science - Criminal Justice
Strayer University
HERNDON, VA05.2017
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ07.2012
Skills
- Integrity
- Emotional Intelligence
- Claim Validity Determination
- Team Support
- Fraud Detection
- Efficient Service
- Adaptability
- Continuous Improvement
- Complex Problem-Solving
- Continuous improvement
- Team Oriented
- Excellent Administrative Abilities
- Production Goals
- Strong Coaching Presence
Affiliations
Women's Networking Group
African American Forum
Young Business Professionals
Additional Information
Peer coaching and Training
Direct point of contact for Team Manager
Assist with Bridge training for new employees within AWC
CA Development Group Leader and Presenter
Timeline
Claims Specialist- AWC-IN OFFICE
State Farm
01.2020 - Current
Claims Associate-AWC In-Office
State Farm
05.2019 - 01.2020
Claims Associate- Auto
State Farm
09.2016 - 05.2019
Assistant Property Manager
Gates De Provence
06.2016 - 08.2016
Assistant Property Manager
The Champions Of North Dallas
03.2016 - 06.2016
Assistant Property Manager
Quail Hollow Apartment Homes
06.2015 - 05.2016
Master of Science - Criminal Justice Adminstration, PROGRESS
University of Phoenix
Bachelor of Science - Criminal Justice
Strayer University
Associate of Science - Criminal Justice
University of Phoenix
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Sasha MerajSasha Meraj
CCU Registered Nurse at Medical City Dallas HospitalCCU Registered Nurse at Medical City Dallas Hospital