Shadiyah Waddy
Indianapolis,IN
Summary
Proven Customer Service Representative at Lowes Contact Center, adept in conflict resolution and critical thinking, significantly improved customer loyalty through empathetic complaint handling. Excelled as a Debt Collection Specialist at Premiere Credit, enhancing repayment rates with tailored solutions. Skilled in professional telephone demeanor and data entry, fostering positive outcomes and teamwork.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Lowes Contact Center
2019.02 - 2021.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Debt Collection Specialist
Premiere Credit
2012.04 - 2018.12
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Expedited payment arrangements with debtors using persuasive techniques while treating them fairly and respectfully.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
Education
Bachelor of Science - Health Services Management
Indiana University, Purdue University Indianapolis
Indianapolis, IN08.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Conflict Resolution
- Complaint Handling
- Professional telephone demeanor
Timeline
Customer Service Representative
Lowes Contact Center
2019.02 - 2021.03
Debt Collection Specialist
Premiere Credit
2012.04 - 2018.12
Bachelor of Science - Health Services Management
Indiana University, Purdue University Indianapolis
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