Shadonna Crowe
Irving,TX
Summary
Dynamic customer service professional with a proven track record at Remx/Mckesson, adept in handling high-volume calls with exceptional adaptability and problem-solving skills. Excelled in providing outstanding service, leveraging expertise in multi-channel contact center software and communication to enhance customer satisfaction. Demonstrated reliability and critical thinking, consistently achieving company goals.
Overview
8
8
years of professional experience
Work History
CSR - Customer Service Representative
Remx/Mckesson
Irving, USA
03.2023 - Current
- Work from home helping patients apply for discount insurance health cards to help with prescriptions
- Putting pt information in system to look them up and helping to apply for discount cards
- Verifying pt identity and notating accounts
- Giving excellent customer service while handling inbound calls
- Maintaining high volume calls while keeping positive attitude and taking notes all at once
Customer Service Rep
Adecco
Irving, USA
01.2021 - 02.2023
- Assisting members via phone chat and email in a timely manner
- Identifying and addressing members concerns
- Helping members with health insurance bills and helping to solve any problems or questions that was needed
- Answering phones in timely manner while taking high volume calls
Inbound and outbound customer service clerk
Staffmark/RR Donnelly
Lewisville, USA
02.2017 - 12.2020
- Taking inbound and delivering outbound calls when needed while performing high volume calls
- Speaking to customers with a good attitude and answering questions to the best of your abilities while taking down notes
- Sending and receiving emails
- Looking for different clients to bid on different companies to build with
- Pushing and striving to get customers to bid on the different companies that u are pushing
- Always speaking to clients with a positive attitude
Education
College in Nursing -
Grambling State University
Grambling, LA05.2002
High School in Basic -
Ruston High School
Ruston, LA05.1999
Skills
- Live Chat
- Help Desk
- Desktop Support
- Adaptability
- Customer service
- Problem solving
- Multi-channel contact center software
- Good communication skills
- Call center experience
- Account updating
- Credit card payment processing
- Retail marketing
- Coordination
- Punctuality and reliability
- Product knowledge
- Critical thinking
References
References available upon request.
Timeline
CSR - Customer Service Representative
Remx/Mckesson
03.2023 - Current
Customer Service Rep
Adecco
01.2021 - 02.2023
Inbound and outbound customer service clerk
Staffmark/RR Donnelly
02.2017 - 12.2020
College in Nursing -
Grambling State University
High School in Basic -
Ruston High School
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