Shadonna Graham
Washington,DC
Summary
Adept at juggling multiple tasks, I enhanced customer satisfaction at MGM National Harbor by swiftly addressing concerns and maintaining high cleanliness standards. My quick learning ability and positive attitude, coupled with expertise in food safety and customer service, propelled team efficiency and compliance with health regulations, significantly reducing spoilage rates.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food Service Worker
Department of Behavioral Health
Washington, DC
12.2022 - 03.2024
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
Steward
MGM National Harbor
Oxon Hill, MD
05.2017 - 12.2019
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
- Stepped into additional roles during busy times to boost coverage of important stations.
Cook
Maryland University
Washington, DC
02.2015 - 03.2017
- Cooked meals to meet customer dietary preferences and special requests.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Food Service Worker
Children’s National Medical Center
Washington, DC
10.2009 - 12.2014
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
Education
Roosevelt High School
Washington, DC06.2016
Skills
- Quick learner
- Positive attitude
- Customer service
- Multitasking
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Food Service Worker
Department of Behavioral Health
12.2022 - 03.2024
Steward
MGM National Harbor
05.2017 - 12.2019
Cook
Maryland University
02.2015 - 03.2017
Food Service Worker
Children’s National Medical Center
10.2009 - 12.2014
Roosevelt High School