SHADONNA PORTER
Grand Rapids
Summary
Very strong and dependable person. Likes to keep busy and don’t mind working hard. A great team worker or can independently. Very well rounded, great listener and willing to do whatever to get the job done. Great at multitasking and attentive service. Skilled in order accuracy and memorization.
Hardworking professional with proven relationship-building and time management skills in fast-paced environments.
Well mannered with accuracy and impeccable service skills. Strives to meet jobs and customers needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Wait Staff Member
BlackRock
Grand Rapids
11.2022 - 11.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Trim Press Operator
Cascade Die Casting Group Inc.
Grand Rapids
06.2018 - 11.2022
- Reduced downtime for maintenance by performing regular inspections and preventative measures on trim press equipment.
- Streamlined workflow by organizing workspace effectively and maintaining a clean shop floor at all times.
- Maximized product quality by accurately setting up dies, adjusting machine settings, and monitoring output.
- Ensured proper documentation of all work completed, including the recording of machine settings, adjustments made, and any maintenance performed on equipment.
- Enhanced production efficiency by maintaining and operating trim press machinery with precision.
Shipping Clerk
Corvac Composites
Kentwood
07.2016 - 09.2017
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
Education
Empire Cosmetology School
Grand Rapids, MI 10.2011 - 11.2013
GED - Gender Studies
Grand Rapids Community College
Grand Rapids, MI 05.2010 - 06.2010
Skills
- Strong multitasking
- Table setting expertise
- Order accuracy
- Salesmanship
- Menu memorization
- Customer engagement
- Quality control
- Inventory management
- Active listening
- Stress management
- Employee training
- Food allergy awareness
- Food safety oversight
Timeline
Wait Staff Member
BlackRock
11.2022 - 11.2024
Trim Press Operator
Cascade Die Casting Group Inc.
06.2018 - 11.2022
Shipping Clerk
Corvac Composites
07.2016 - 09.2017
Empire Cosmetology School
10.2011 - 11.2013
GED - Gender Studies
Grand Rapids Community College
05.2010 - 06.2010