Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shadonna Prosser

Philadelphia,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Care Coordinator

DaVita Dialysis Corporation
Malvern, PA
02.2019 - Current
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.

Customer Service Representative

Independence Blue Cross
Philadelphia, PA
06.2017 - 10.2017
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

1:1 Classroom Assistant

School District Of Philadelphia
Philadelphia, PA
10.2016 - 06.2017
  • Enhanced student comprehension by utilizing visual aids and hands-on activities in the classroom.
  • Assisted teachers in managing class behavior, resulting in a more focused learning environment.
  • Supported students with special needs, ensuring their full participation in classroom activities.
  • Collaborated with teachers to develop lesson plans that catered to diverse learning styles.

Education

High School Diploma -

Hopewell High School
Hopewell, VA
06.2010

Skills

  • Multidisciplinary Team Collaboration
  • Progress Monitoring
  • Scheduling
  • Care Planning
  • Documentation
  • Medical terminology understanding
  • Patient advocacy

Timeline

Care Coordinator

DaVita Dialysis Corporation
02.2019 - Current

Customer Service Representative

Independence Blue Cross
06.2017 - 10.2017

1:1 Classroom Assistant

School District Of Philadelphia
10.2016 - 06.2017

High School Diploma -

Hopewell High School
Shadonna Prosser