Shadonna Prosser
Philadelphia,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Care Coordinator
DaVita Dialysis Corporation
02.2019 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Customer Service Representative
Independence Blue Cross
06.2017 - 10.2017
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
1:1 Classroom Assistant
School District Of Philadelphia
10.2016 - 06.2017
- Enhanced student comprehension by utilizing visual aids and hands-on activities in the classroom.
- Assisted teachers in managing class behavior, resulting in a more focused learning environment.
- Supported students with special needs, ensuring their full participation in classroom activities.
- Collaborated with teachers to develop lesson plans that catered to diverse learning styles.
Education
High School Diploma -
Hopewell High School
Hopewell, VA06.2010
Skills
- Multidisciplinary Team Collaboration
- Progress Monitoring
- Scheduling
- Care Planning
- Documentation
- Medical terminology understanding
- Patient advocacy
Timeline
Care Coordinator
DaVita Dialysis Corporation
02.2019 - Current
Customer Service Representative
Independence Blue Cross
06.2017 - 10.2017
1:1 Classroom Assistant
School District Of Philadelphia
10.2016 - 06.2017
High School Diploma -
Hopewell High School
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