Shadonna Queen
Clinton,MD
Summary
Dynamic Case Manager with a proven track record at the Department of Social Services, excelling in crisis intervention and resource management. Adept at advocating for clients and enhancing their access to benefits, I foster strong client relationships and effectively assess needs to drive positive outcomes. Committed to empowering families through informed support.
Overview
26
26
years of professional experience
Work History
Case Manager
Department of Social Services
LANDOVER, MARYLAND
12.2022 - Current
- Educated clients about available resources and program eligibility requirements.
- Participated in training sessions to enhance case management skills and knowledge.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Assisted individuals with eligibility for available benefits.
- Supported family members by providing information on local support groups.
Staff Assistant
american forgien services protection agency
washington , dc
05.2017 - 07.2020
- Created spreadsheets in Excel to track data related to projects.
- Responded promptly to emails sent by various departments within the organization.
- Inputted data into an Access database program.
- Handled confidential information with discretion and integrity.
School Secretary
PGCPS Sasscer Administration Building
Upper Marlboro, Maryland
12.2000 - 09.2016
- Managed daily office operations and ensured smooth administrative processes.
- Assisted in maintaining student records and confidential files efficiently.
- Processed correspondence and communications between staff, parents, and students.
- Provided administrative support to the principal, teachers, and other school personnel.
- Maintained accurate records of student attendance data on a daily basis.
- Handled confidential information regarding students carefully and with discretion.
- Prepared letters, memos, agendas, newsletters, reports and other documents for distribution.
- Handled incoming mail by sorting it into appropriate categories before distributing it to the intended recipients.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
High School Diploma -
Suitland High School
Suitland, MD05-1986
Skills
- Case assessment
- Crisis intervention
- Resource management
- Benefit eligibility
- Advocacy strategies
- Client relationship management
Additional
Administrative Assistance/Secretary
Microsoft Office,Word Excel, Oracle, Excel, Quick Books, Data Entry, Outlook
Contact - Personal Information
Clinton, Maryland 20735 shadonnaqueen@icloud.com
References
References available upon request.
Timeline
Case Manager
Department of Social Services
12.2022 - Current
Staff Assistant
american forgien services protection agency
05.2017 - 07.2020
School Secretary
PGCPS Sasscer Administration Building
12.2000 - 09.2016
High School Diploma -
Suitland High School