Shadonna Walker
Waco,TX
Summary
Directed organized scheduling activities, handled issue resolution, and ensured clear communication across customer service administrative support and public education settings.
Overview
13
13
years of professional experience
Work History
Sales Consultant
FedEx Office
Waco
12.2023 - Current
- Leverage deep product and service knowledge to excel as a FedEx Sales Consultant within FedEx stores.
- Anticipate and fulfill customer needs while efficiently operating printing, binding, graphics, and copying equipment.
Infant Teacher
Primrose School of Waco at Woodway
Woodway
07.2023 - 02.2024
- Cultivated a nurturing and educational environment for infants and toddlers aged 3 months to 3 years.
- Provided a secure and stimulating setting that served as a home away from home for young children.
Assistant Manager
Stripes/7-11
Waco
09.2019 - 06.2023
- Resolved customer issues and ensured adherence to company policies while organizing employee schedules and providing training.
- Coached, counseled, and disciplined employees to foster a productive work environment.
- Aided in the development, coordination, and enforcement of systems and productivity standards.
- Identified strategic goals by gathering pertinent business, financial, service, and operational information.
Customer Service Representative
C3/CustomeContactChannels
McGregor
02.2018 - 09.2019
- Delivered business process outsourcing services by engaging with customers across multiple communication channels.
- Addressed customer inquiries, concerns, and complaints as a frontline representative.
- Utilized phone, chat, email, and social media to provide comprehensive customer support.
Direct Support Professional 3/ Security Officer
Mexia State Supported Living Center
Mexia
05.2014 - 06.2019
- Provided direct support to individuals with intellectual or developmental disabilities, helping promote personal growth.
- Assisted individuals in reaching full potential while supporting community integration and engagement.
- Supported community participation and inclusion for individuals with disabilities.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Recreation Leader
CENTEX ARC
Mexia
05.2013 - 05.2014
- Orchestrated and supervised group recreational activities, including sporting events and contests.
- Ensured participant and spectator safety by inspecting recreation areas, facilities, and equipment.
Education
High School Diploma -
Coolidge High School
Coolidge, TX05.2004
Skills
- Managed schedules and tasks to keep work organized and on track
- Supported customer account needs and maintained strong client relationships
- Used CRM tools to record customer details and track follow-up activity
- Handled customer concerns and addressed objections with calm communication
- Presented ideas clearly to support customer decisions and build trust
- Identified new leads through prospecting activities and outreach
- Provided responsive customer support and helped resolve service issues
Personal Information
Title: Receptionist
Timeline
Sales Consultant
FedEx Office
12.2023 - Current
Infant Teacher
Primrose School of Waco at Woodway
07.2023 - 02.2024
Assistant Manager
Stripes/7-11
09.2019 - 06.2023
Customer Service Representative
C3/CustomeContactChannels
02.2018 - 09.2019
Direct Support Professional 3/ Security Officer
Mexia State Supported Living Center
05.2014 - 06.2019
Recreation Leader
CENTEX ARC
05.2013 - 05.2014
High School Diploma -
Coolidge High School