Shadrac Leconte
Pompano Beach,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenures at Seminole Casino and Jimmy John's. Excelled in multitasking and effective time management, adeptly handling high-pressure situations and ensuring timely deliveries. Skilled in team collaboration and exceptional communication, significantly improving service standards and operational efficiency.
Overview
2
2
years of professional experience
Work History
Host
Seminole Casino
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Delivery Driver
Jimmy John's
09.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Host
IHOP
01.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Delivery Driver
Papa Johns
09.2022 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL09.2021
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Exceptional communication
Languages
Haitian Creole
Limited Working
Timeline
Host
Seminole Casino
04.2024 - Current
Delivery Driver
Jimmy John's
09.2023 - 04.2024
Host
IHOP
01.2023 - 08.2023
Delivery Driver
Papa Johns
09.2022 - 12.2022
High School Diploma -
Deerfield Beach High School
Similar Profiles
Jerry ValletJerry Vallet
Table Game at Seminole CasinoTable Game at Seminole Casino
Diana ZapataDiana Zapata
Casino Cage Cashier at Seminole CasinoCasino Cage Cashier at Seminole Casino
Schneider Saint GermainSchneider Saint Germain
Security Officer at Seminole CasinoSecurity Officer at Seminole Casino
OCTIVIA STRINGEROCTIVIA STRINGER
Operations Manager at Allied Universal SecurityOperations Manager at Allied Universal Security
Andora McCloudAndora McCloud
Program Director at YMCA of South FloridaProgram Director at YMCA of South Florida