Summary
Overview
Work History
Education
Skills
Timeline
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Shae Hersey

Clermont,FL

Summary

Seasoned Attractions Cast Member with extensive experience in theme park operations and a focus on guest service and safety. Strong problem-solving abilities and exceptional communication skills contribute to high levels of customer satisfaction. Proven track record of enhancing operational efficiency and fostering positive guest experiences through effective teamwork and mentorship.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Attractions Cast Member

Walt Disney World Resort
Orlando, Florida
07.2021 - Current
  • Operated ride systems and ensured proper functionality before each use.
  • Monitored ride queues, enforced safety rules, and provided assistance to guests.
  • Handled guest inquiries and resolved issues promptly to ensure satisfaction.
  • Participated in training sessions to enhance knowledge of attractions and services.
  • Collaborated with team members to improve guest experiences and operational efficiency.
  • Maintained cleanliness and organization of assigned areas throughout the day.

Escort Lead

Universal Orlando Resorts
Orlando
08.2024 - 11.2025
  • Led the team in daily operations and task delegation to enhance performance.
  • Monitored employee productivity and provided coaching to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to improve team outcomes.
  • Maintained a safe environment for guests and performers.

Merchandise Guest Services

Walt Disney Parks and Resorts
Waco, Texas
10.2017 - 09.2020
  • Collaborated with team members to support daily operations and enhance guest experiences.
  • Assisted in training new cast members on operational procedures and customer interactions.
  • Participated in team meetings to discuss improvements in service delivery and guest engagement.
  • Implemented new operational procedures to increase efficiency.

Education

Associate of Arts - Hospitality Management

McLennan Community College
Waco, TX
08.2018 - 08.2020

Waco High School
Waco, Texas

Skills

  • Guest relations expertise
  • Leadership development
  • Strong problem solving
  • Organizational skills
  • Knowledge of Walt Disney World Resort and Theme Parks
  • Proven self-starter
  • Safety protocol adherence
  • Operational troubleshooting
  • Mentoring staff
  • Exceptional communication
  • Attention to detail
  • Experience with cross-functional teams
  • Ability to handle multiple priorities
  • Operations experience
  • Timeline

    Escort Lead

    Universal Orlando Resorts
    08.2024 - 11.2025

    Attractions Cast Member

    Walt Disney World Resort
    07.2021 - Current

    Associate of Arts - Hospitality Management

    McLennan Community College
    08.2018 - 08.2020

    Merchandise Guest Services

    Walt Disney Parks and Resorts
    10.2017 - 09.2020

    Waco High School
    Shae Hersey