Shae M Richardson
Huntington Beach,CA
Summary
Senior Processor with ability to manage a pipeline of 70+ loans that include purchases, VA, FHA, conventional and jumbo loans. Highly motivated, reliable, hardworking and experienced in problem solving, communication skills as well as time management. Knowledgeable in all loan products, procedures and policies. Recognized for having excellent customer service. Able to maintain excellent relationships with all employees in all departments.
Overview
14
14
years of professional experience
Work History
SENIOR LOAN PROCESSOR
LOANDRONE
03.2024 - Current
- Processed Purchases and refinances for VA, Conv, FHA
- Constant contact with borrowers, loan officers and underwriting to ensure a seamless experience for the customer
- Evaluated approvals against established bank and government lending standards.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
SENIOR LOAN PROCESSOR
UNITED WHOLESALE MORTGAGE
08.2023 - 03.2024
- Evaluated approvals against established bank and government lending standards.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Provided quick turnaround times to maintain fast-past schedule.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Implemented quality control measures that resulted in reduced discrepancies within client files.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Set up and completed loan submission packages.
Senior Loan Processor
Cross Country Mortgage
04.2022 - 07.2022
- Worked closely with Real estate agents, loan agents, borrowers, underwriting and funding to ensure a smooth process and meet close of escrow dates on purchases and ensure refinances we're closed in a timely manner
- Processed Purchases, FHA, Conventional and Jumbo with a pipeline of 50+
- Excellent customer service and very detail oriented including updating income and making sure all information was accurate
Senior Loan Processor
Nationstar Mortgage LLC
08.2019 - 04.2022
- Experienced Processing Purchases, FHA, conventional and FHA streamline loans
- Responsible for communicating the loan status to the borrower throughout the loan process
- Maintained pipeline of 100+ loans
- Processed loans from point of submissions to funding while maintaining a full pipeline
- Interact and work with Mortgage Bankers, underwriting and funding to ensure a smooth process for the customer
- Excellent customer service
- Reviewed Loan application to verify all data as well as calculate income to ensure loan meets investor guidelines
- Responsible for updating all loan figures to ensure closing disclosure was accurate
Senior Loan Processor
Paramount Equity Mortgage
03.2016 - 08.2019
- Processed VA, FHA, conventional, HARP, streamline and IRRL loans
- Maintained excellent customer service
- Communicated with the borrowers at all times to ensure borrowers were aware of loan status at all times
- Reviewed loan application to verify all data as well as calculate income to ensure loan met investor guidelines
- Interact and work with Mortgage bankers, underwriting and funding to ensure a smooth process for the customer
Senior Account Manager II
Loan Depot
07.2017 - 01.2018
- Experience Processing Purchases, FHA, conventional and FHA streamline loans
- Responsible for communicating the loan status to the borrower throughout the loan process
- Maintained pipeline of 60+ loans
- Processed loans from point of submissions to funding while maintaining a full pipeline
- Interact and work with Mortgage Bankers, underwriting and funding to ensure a smooth process for the customer
- Excellent customer service
- Reviewed Loan application to verify all data as well as calculate income to ensure loan meets investor guidelines
- Responsible for updating all loan figures to ensure closing disclosure was accurate
Senior Loan Processor
Nationstar Mortgage/Greenlight Loans
05.2012 - 03.2016
- Processed VA, FHA, conventional, HARP, Streamline, IRRL and Purchases
- Supported my manager as a team lead while maintaining a full pipeline and assisted my team members
- Consistently ranked top 10 processor in the company as well as top processor on my team every month
- Selected to train processors and sit with top executives to discuss processing flow
- Responsible for maintaining a pipeline of 50+ loans
- Scheduled signing appointments with notaries and prepared all loan documents
- Responsible for disclosing closing disclosures and loan estimates
Processing Manager
Bank of England
01.2011 - 05.2012
- Managed Processors while still managing a full pipeline
- Processed VA, FHA, Conventional loans
- Worked with underwriting, mortgage bankers and funding to ensure a short turn time for closing
Education
Cal Poly Pomona - Real Estate Finance
Cal Poly Pomona
01.2004
High School -
Rim of the World High School
01.1989
Skills
- Encompass
- Empower
- Point
- Word
- Excel
Timeline
SENIOR LOAN PROCESSOR
LOANDRONE
03.2024 - Current
SENIOR LOAN PROCESSOR
UNITED WHOLESALE MORTGAGE
08.2023 - 03.2024
Senior Loan Processor
Cross Country Mortgage
04.2022 - 07.2022
Senior Loan Processor
Nationstar Mortgage LLC
08.2019 - 04.2022
Senior Account Manager II
Loan Depot
07.2017 - 01.2018
Senior Loan Processor
Paramount Equity Mortgage
03.2016 - 08.2019
Senior Loan Processor
Nationstar Mortgage/Greenlight Loans
05.2012 - 03.2016
Processing Manager
Bank of England
01.2011 - 05.2012
High School -
Rim of the World High School
Cal Poly Pomona - Real Estate Finance
Cal Poly Pomona
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