Shae Smith
Marietta,Georgia
Summary
Personable and dedicated Customer Service Representative with extensive experience in sale and customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
CSR
U-HAUL MOVING AND STORAGE
Woodstock, GA
05.2023 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Followed up with customers to ensure their satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED -
Cherokee High School
Canton, GA05-2005
Skills
- Information Security
- Appointment Scheduling
- Account Updating
- Scheduling
- Complaint Resolution
- Call Management
- Product Knowledge
- Inbound and Outbound Calling
- Receiving Support
- Critical Thinking
- High-Energy Attitude
- Multi-Task Management
- Problem-Solving Abilities
Timeline
CSR
U-HAUL MOVING AND STORAGE
05.2023 - Current
GED -
Cherokee High School
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