Shaela Sullivan
Atlanta,GA
Summary
Experience in customer service and multitasking, demonstrated through a role at Marriott. Excelled in creating a welcoming environment and efficiently managing high-l pressure situations, showcasing strong team collaboration and effective time management skills. Achieved a significant improvement in customer satisfaction, embodying a proactive and achievement focused approach.
Overview
7
7
years of professional experience
Work History
Host
Marriott
Atlanta, Ga
01.2024 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Target
Atlanta Ga
02.2018 - 11.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Fredrick Douglass High School
Atlanta Ga05.2018
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Marriott
01.2024 - 10.2024
Customer Service Cashier
Target
02.2018 - 11.2023
Fredrick Douglass High School