Shaelen Toafe

My primary objective is to support the functioning of business operations by ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance. I am a skilled pharmacy technician with solid experience in retail and hospital pharmacy settings. Possess strong knowledge of medication dispensing, inventory management, and regulatory compliance. Demonstrated capability in improving pharmacy operations efficiency and enhancing patient care through effective communication and teamwork. Contributed to reducing prescription errors and streamlining workflow processes for better service delivery. Experience working in a remote setting as well which supports diversity and adaptability.

• Preparing new prescription and refill requests for patients
• Dispensing medication to patients per the prescription, or provider’s orders
• Packing and labeling a prescribed medication
• Familiar in initiation, verification, and assisting of adjudication process
• Familiar receiving and screening prescriptions for completeness
• Ability to comply with HIPAA regulations and procedures
• Implement new procedures that helped to improve efficiency in operations
• Answering and directing phone calls
• Ability to maintain a professional demeanor in stressful environments
• Ability to direct without supervision