Shaelyn Hoy
Cedar Rapids
Summary
Dynamic professional with expertise in customer relationship management, sales strategy, and team leadership. Proven track record in enhancing customer satisfaction and training staff to achieve operational excellence.
Overview
4
4
years of professional experience
Work History
Sales Consultant Manager
Sun Tan City
Marion, IA
06.2025 - Current
- Managed daily operations and maintained cleanliness of the salon.
- Trained new staff on customer service standards and product knowledge.
- Assisted customers in selecting tanning services and products.
- Educated clients on safe tanning practices and skincare routines.
Shift Lead
Crumbl
Cedar Rapids
11.2021 - Current
- Supervised daily operations, coordinating team activities to enhance shift efficiency.
- Trained new employees on safety protocols and operational procedures, fostering a culture of safety.
- Managed inventory levels to ensure optimal stock availability for customer demands.
- Resolved customer complaints promptly to maintain service quality.
Education
High School Diploma -
Marion High School
Cedar Rapids, IA05-2023
Skills
- Sales strategy
- Sales forecasting
- Product knowledge
- Customer relationship management
- Customer service
- Team leadership
- Problem solving
- Effective communication
Timeline
Sales Consultant Manager
Sun Tan City
06.2025 - Current
Shift Lead
Crumbl
11.2021 - Current
High School Diploma -
Marion High School