Shaelyn Russell
Minot,ND
Summary
Accomplished Receptionist with a proven track record at Beyond Healthcare, showcasing exceptional organization and verbal communication skills. Expert in office administration and client relations, significantly enhancing the reception area's efficiency and client satisfaction. Mastered HIPAA compliance and legal confidentiality, demonstrating a unique blend of empathy and professionalism in sensitive environments.
Overview
6
6
years of professional experience
Work History
Receptionist
Beyond Healthcare
Minot, ND
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Patient Service Representative
Cognizant Technologies Solutions
Minot, ND
06.2022 - 06.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Investigated insurance claims denials and appeals.
Legal Assistant
ProCollect Services LLC
Minot, ND
09.2021 - 06.2022
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Front Desk Receptionist
Trinity - Billing Department
01.2019 - 09.2021
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled payments and managed transaction processing.
Education
High School Diploma -
Minot High School
Minot, ND05.2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Positive and professional
- Customer service
- Call answering and routing
- Payment processing
Timeline
Receptionist
Beyond Healthcare
06.2024 - Current
Patient Service Representative
Cognizant Technologies Solutions
06.2022 - 06.2024
Legal Assistant
ProCollect Services LLC
09.2021 - 06.2022
Front Desk Receptionist
Trinity - Billing Department
01.2019 - 09.2021
High School Diploma -
Minot High School