Shaelyn Williams
6939 170th Avenue,MI
Summary
Dynamic Sr. Residential Connectivity Specialist at Spectrum Charter Communications, adept at enhancing customer satisfaction through expert problem-solving and communication skills. Successfully identified trends to inform strategic decisions, leading to improved service quality and proactive results. Committed to continuous improvement and effective communication, fostering teamwork and collaboration.
Overview
2027
2027
years of professional experience
Work History
Sr. Residental Connectivity Specialist
Spectrum Charter Communications
Big Rapids, MI
02.2021 - Current
- Managed customer inquiries, providing effective resolutions to enhance customer satisfaction.
- Analyzed data to identify trends, contributing to strategic decision-making and find the best potential possible.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Shift Supervisor
Starbucks
Southlake, TX
01.2018 - 2020
- Supervised daily operations, ensuring compliance with quality standards and procedures.
- Trained and mentored new team members on service protocols and product knowledge.
- Managed inventory levels, placing orders to maintain stock availability.
- Resolved customer concerns swiftly to enhance satisfaction and loyalty.
Cosmetic Counter Manager
Dillard's
Arlington, TX
2017 - 2018
- Managed daily operations of cosmetic counter, ensuring exceptional customer service and product knowledge.
- Trained and mentored team members on product application techniques and sales strategies.
- Executed inventory management processes to maintain optimal stock levels and minimize shrinkage.
- Developed promotional displays to enhance product visibility and drive customer engagement.
Education
No Degree - Business
Stephen F. Austin State University
Nacogdoches, TXNo Degree - Business
Tarrant County College
Fort Worth, TXSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Advanced communication
- Technical communication
- Continuous improvement
- Knowledge sharing
- Teamwork and collaboration
- Self motivation
- Time management
Timeline
Sr. Residental Connectivity Specialist
Spectrum Charter Communications
02.2021 - Current
Shift Supervisor
Starbucks
01.2018 - 2020
Cosmetic Counter Manager
Dillard's
2017 - 2018
No Degree - Business
Stephen F. Austin State University
No Degree - Business
Tarrant County College