SHAFI AHMMAD KHAN
The Bronx,NY
Summary
Highly competent server with more than 5 years' work experience in customer service and management. Capable of training staffs to the highest standard. Successful management professional accomplished in running profitable operations through optimum stock, personnel and business management. Leverages industry knowledge to identify and capitalize on opportunities to drive growth. Successful to manage a store in any stressful and challenging environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Popeyes® Louisana Kitchen
12.2021 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Assistant Manager
Popeyes® Louisana Kitchen
06.2020 - 12.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Shift Manager
Popeyes® Louisana Kitchen
04.2019 - 06.2020
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Crew Member
Popeyes® Louisana Kitchen
11.2018 - 04.2019
Education
Bachelor of Science - Computer And Information Systems Security
New York City College of Technology of The City University of New York
Brooklyn, NY06.2024
Skills
- Financial Administration
- Operations Oversight
- Contract Negotiations
- Advertising and Marketing
- Account Management
- Workflow Planning
- Schedule Management
- P&L Management
- Expense Control
- Project Management
- Sales Analysis
- Inventory Control
- Training and Coaching
- Staff Motivation
Certification
ServSafe Food Protection Manager Certification
New York City Heath Protection License
Timeline
General Manager
Popeyes® Louisana Kitchen
12.2021 - Current
Assistant Manager
Popeyes® Louisana Kitchen
06.2020 - 12.2021
Shift Manager
Popeyes® Louisana Kitchen
04.2019 - 06.2020
Crew Member
Popeyes® Louisana Kitchen
11.2018 - 04.2019
Bachelor of Science - Computer And Information Systems Security
New York City College of Technology of The City University of New York
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