Shafiquah Glenn
Orange,NJ
Summary
Seeking Entry Level Customer Service Representative role with 10 years of customer-facing experience. Skilled in addressing inquiries, guiding service selection, and maintaining customer relationships. Proficient in Microsoft Office, communication, and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Support Specialist
PeopleShare
Whippany, NJ
12.2024 - 04.2025
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
- Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.
Customer Service Representative
Swipe Jobs
Trenton, NJ
09.2024 - 12.2024
- Address customer inquiries related to the Affordable Care Act, ensuring accurate information dissemination.
- Assist consumers with application processes during Open Enrollment periods and for Qualifying Life Events outside of Open Enrollment.
- Guide individuals in selecting healthcare coverage options that best fit their personal requirements.
Customer Service Representative
AAA Northeast
Wayne, NJ
02.2023 - 07.2024
- Assisted members with managing their accounts, including membership upgrades, downgrades, and associate additions.
- Handled the initiation and cancellation of memberships, ensuring customer satisfaction and accurate record-keeping.
Inside Sales Representative
Altice USA
Piscataway, NJ
06.2021 - 09.2021
- Established and maintained strong customer relationships, leading to successful sales of comprehensive communication packages including TV, internet, and mobile services.
- Coordinated with technical staff to schedule and ensure timely installation of services for customers.
Customer Service Representative
Conduent
Newark, NJ
02.2021 - 06.2021
- Addressed customer inquiries and resolved account-related issues to ensure client satisfaction.
- Facilitated the opening of new E-ZPass accounts, enhancing customer convenience and accessibility.
- Processed fee waivers and toll postings across state E-ZPass systems, maintaining account accuracy and compliance.
Mail Carrier
United States Postal Service
Ridgewood, NJ
10.2015 - 02.2021
- Categorized and organized mail and parcels efficiently, ensuring accurate and timely delivery to designated recipients.
- Maintained reliable and prompt distribution of mail and packages, fostering positive customer relationships through consistent service excellence.
Education
Certification - Medical Administrative Assistant, Medical Administrative Assistant
Rasmussen College
Florida04.2025
GED - General Education Development
Hudson County Community College
Jersey City, NJ12.2013
Skills
- Public Relations
- Customer Service
- Microsoft Office
- Inside Sales
- B2B Sales
- Social Listening
- Communication Skills
- Organizational Skills
- Time Management
- Medical Office Experience
- Front Desk
- Administrative Experience
Certification
Driver's License
Timeline
Patient Support Specialist
PeopleShare
12.2024 - 04.2025
Customer Service Representative
Swipe Jobs
09.2024 - 12.2024
Customer Service Representative
AAA Northeast
02.2023 - 07.2024
Inside Sales Representative
Altice USA
06.2021 - 09.2021
Customer Service Representative
Conduent
02.2021 - 06.2021
Mail Carrier
United States Postal Service
10.2015 - 02.2021
Certification - Medical Administrative Assistant, Medical Administrative Assistant
Rasmussen College
GED - General Education Development
Hudson County Community College