Shafi Sammi Mahdi
Seattle
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
Work History
Sales Associate
Olympic Pizza and PAsta
03.2023 - Current
- Assisted customers in menu selection, enhancing dining experience through product knowledge.
- Processed customer transactions efficiently, ensuring accuracy and timely service.
- Maintained cleanliness and organization of dining area, contributing to positive atmosphere.
- Collaborated with kitchen staff to coordinate orders, improving workflow and delivery times.
Assistant Store Manager
Professional Copy and Print
03.2022 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented marketing initiatives to enhance customer engagement and increase sales.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
Sandwich Artist
Subway
06.2022 - 07.2022
- Prepared high-quality sandwiches according to customer specifications and company standards.
- Ensured cleanliness and organization of workstations to promote food safety and efficiency.
- Trained new team members on sandwich preparation techniques and customer service best practices.
- Managed inventory levels, ensuring availability of fresh ingredients while minimizing waste.
Sales Associate
Suzuki Moto
06.2018 - 07.2020
- Implemented upselling techniques that increased average order value during shifts.
- Built relationships with customers to encourage repeat business.
- Conducted product demonstrations to educate customers on vehicle features and benefits.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
Education
High School Diploma -
Jalalabad Cantonment Public School And College
Sylhet, BD12-2020
Skills
- Goal oriented
- Exceptional customer service
- Relationship building
- POS system operation
- Upselling
- Meeting deadlines
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual
Timeline
Sales Associate
Olympic Pizza and PAsta
03.2023 - Current
Sandwich Artist
Subway
06.2022 - 07.2022
Assistant Store Manager
Professional Copy and Print
03.2022 - Current
Sales Associate
Suzuki Moto
06.2018 - 07.2020
High School Diploma -
Jalalabad Cantonment Public School And College