Shafonda Taylor
Macon,GA
Overview
12
12
years of professional experience
Work History
Frontend Team Lead
Walmart
Macon, GA
12.2023 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Evaluated employee job performance and motivated staff to improve productivity.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
People Leader
Walmart
Florida City, FL
06.2014 - 12.2023
- Evaluated job applications from potential candidates prior to extending offers of employment.
- Analyzed metrics such as productivity levels and customer satisfaction ratings to evaluate overall performance of the team.
- Developed strategies for onboarding new employees and training existing ones.
- Assisted in recruiting efforts by conducting interviews and hiring new personnel.
- Resolved conflicts between employees in a timely manner while maintaining an amicable work environment.
- Provided guidance and support to team members on various projects.
- Addressed any grievances raised by employees promptly in order to maintain a healthy working environment.
- Ensured that all staff members followed company policies and regulations.
- Conducted regular feedback sessions with the team to identify areas of improvement in processes or procedures.
- Offered training and support to keep team members motivated and working toward objectives.
Customer Service Manager
Walmart
Miami, FL
11.2011 - 06.2014
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL06-1992
Skills
- Complaint resolution
- Cash counting
- Administrative Support
- Customer Service
- Cash Register Operation
- Conflict Management
- Time Management
- Relationship building and management
- Training and mentoring
- Opening and closing procedures
- Employee Motivation
- Listening Skills
- Problem-solving skills
Timeline
Frontend Team Lead
Walmart
12.2023 - Current
People Leader
Walmart
06.2014 - 12.2023
Customer Service Manager
Walmart
11.2011 - 06.2014
High School Diploma -
Miami Killian Senior High School