Tierney Armstrong
Walmart
SPRINGFIELD,MO
4
years of professional experience
Dynamic customer service leader with expertise in communication and problem resolution. Excelled in training staff and enhancing customer satisfaction, achieving a 20% reduction in service discrepancies. Adept at managing operations and resolving complaints,
Work History
Frontend Team Lead
3 Years 6 Months- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Trained new staff on company policies and effective customer interaction
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Reviewed associate performance to identify training needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with customers and associates
Online Grocery Shopper
4 Months- Assisted customers in locating items, enhancing shopping experience and satisfaction.
- Prioritized tasks to ensure efficient order fulfillment and timely delivery.
- Collaborated with team members to maintain organized inventory and product displays.
- Utilized Walmart's scanning technology for accurate pricing and product identification.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
Manager
4 Months- Supervised daily operations, ensuring adherence to food safety and sanitation standards.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Implemented employee scheduling to enhance labor efficiency and meet peak demand.
- Resolved customer complaints swiftly, improving overall satisfaction ratings.
Education
No Degree - Basic Courses
GED
Skills
Communication
Customer complaint resolution
Customer service excellence
Problem resolution
Telephone etiquette
Timeline
Frontend Team Lead
Walmart
02.2023 - 08.2026Read More
Online Grocery Shopper
Walmart
10.2022 - 02.2023Read More
Manager
Subway Restaurant
06.2022 - 10.2022Read More
St. Charles Community College
No Degree from Basic Courses
Read More
Saint Charles Community College
GED
Read More