JOHN CALVIN HENRY
Richmond,VA
Summary
Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Served as the Subject Matter Expert for the Central Region during the deployment of the new Tyler VB system. Unsurpassed knowledge of VA claims submission process and regulations. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Regional Manager
Virginia Department Of Veteran Services
01.2020 - Current
- In the absence of the Regional Director, Lead, Supervised and Managed assigned offices and personnel.
- Mentor to over 20 personnel within the Central ensuring they are set up for success while attending to their daily mission and professional growth.
- Assists the Regional Director, with monitoring the timely submission of the regions monthly and weekly reports
- Assigns and responds to all Constituent Inquiries within the region ensuring the response is provided in a timely manner.
- At the direction of the Regional Director assists in the management of the regional budget.
- Serve Virginia’s Veterans and their dependents by ensuring they receive the benefits, support, quality care, and recognition they have earned through service and sacrifice.
Veteran Service Representative
Virginia Department of Veteran Services, Pentagon Benefits Office
01.2015 - 01.2020
- Selected by then Director of Benefits, Thomas Herthel to be the Lead VSR in the newly established Pentagon Office
- Served Virginia’s Veterans and their dependents by ensuring they receive the benefits, support, quality care, and recognition they have earned through service and sacrifice
- Counseled veterans regarding benefits entitlements, assists clients in filing appeals for denied claims
- Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Traveled to established locations within the service area on a regular basis or as needed to assist clients and/or perform outreach.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Assisted in training new Veterans Service Representatives, sharing expertise on best practices and procedural guidelines.
Logistics Noncommissioned Officer (NCO) In Charge
Andrew Rader United States Army Health Clinic
01.2013 - 01.2014
- Educated Soldiers and Civilians about the aspect of the Logistics Department and how the section can better serve the Clinic
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
- Supervised and trained ten Noncommissioned Officers (NCO) to provide proper documentation for submitting medical maintenance work orders resulting in a 40% increase of being completed
- Developed, wrote, and published the Sections Standard Operating Procedures (SOP) to reflect the current mission
- Created a database to ensure proper maintenance of all medical maintenance equipment was completed on time resulting in a 60% increase in maintenance.
Training and Operations Noncommissioned Officer (NCO) In Charge
United States Army Physical Disability Agency
01.2012 - 01.2013
- Held key responsibility of coordinating and facilitating training for unit of over 280 Military and Civilian employees and was responsible for carrying out the Commander’s training plans and training programs
- Educated Soldiers and Civilians on how to set up various trainings and what to expect from the Operations Section
- Served as the Master trainer for the Equal Opportunity training within the unit and outlying units and was responsible for submitting training records
- Created and implemented a database to properly track the Army Physical Fitness Test results
- Planned, supervised, and coordinated the execution of over six Advanced Medical Evaluation Board Courses which provided over 125 MEDCOM personnel training to improve their ability to assist Soldiers during transitioning out of the Army with medical circumstances.
Support Operations Noncommissioned Officer (NCO) In Charge
Headquarters Command Battalion
01.2008 - 01.2012
- Responsible for training over 7,000 Soldiers and Civilians in operational training, logistical and management
- Educated Soldiers and Civilians on various trainings, schools, and training management; also ensured there were aware of the mission of the section
- Created and executed a mentorship program for junior Noncommissioned Officers which became the National Capital Region’s standard
- Planned, coordinated, and executed Army Warrior Training resulting in over 700 Soldiers and Noncommissioned Officers receiving training on Battle Tasks and Warrior Drills
- Served as the Battalion Defense Travel System Administrator training over 300 Soldiers on the proper use of the travel system
- Maintained a travel worth over $100,000 per year with no overspending and ensuring all travel submissions were completed in a timely manner
- Maintained a training budget worth over $150,000 per year, ensuring all eligible Soldiers were attending the proper training
- Coordinated and scheduled the Sexual Assault and Harassment Prevention Program and monthly Noncommissioned Officer Professional Development trainings
- Coordinated the Army’s ‘Don’t Ask, Don’t Tell’ Training during the Army transitioning allowing gay Soldiers to openly serve in the Military
- Served as the Battalion’s S-3 Officer In Charge (OIC) while the position was vacant and the arrival of the new OIC for a period of over 6 months.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
Operations Noncommissioned Officer (NCO) In Charge
United Stated Military Academy Preparatory School
01.2006 - 01.2008
- Responsible for training over 700 Cadet Candidates in basic Military Training while assisting in preparing them for future Army Officers
- Single-handily executed the duties and responsibilities of the Operations Officer in her absence for a period of 6 months
- Versatility in training Soldiers made me the obvious choice to assist the legal office in executing Income Tax Preparation for over 175 Cadet Candidates
- Developed and implemented a training tracking and execution plan to ensure the unit met standard in monthly, quarterly, and annual training requirements
- Conducted five major school training events without accident or incident
- Expertly trained Cadet Candidates in Military tasks and Military Ethics education
- Initiated and implemented a program to process background checks and Security Clearances for prospective West Point Cadets and future Officers
- Flawlessly planned the United States Academy Preparatory School Cadet Candidate Basic Training ensuring all training objectives were achieved
- Maintained the organizational supply credit card and budget with a spending limit of over $500,000 per school year ensuring there were no fraud waste and abuse of supply orders.
Dining Facility Manager
United Stated Military Academy Preparatory School
01.2004 - 01.2005
- Mentored and motivated soldiers to complete over 200 hours in correspondence courses
- Maintained a rations budget more than $700,000, with a zero overspending at the end of the physical year
- Maintained kitchen equipment of over $10,000,00 with no loss
- Supervised Soldiers and contract employees as a Staff Sergeant
- Streamlined kitchen operations for increased productivity by optimizing staff scheduling and task delegation.
- Maintained proper inventory levels, ensuring availability of food items and minimizing spoilage through timely ordering.
- Planned and executed Equal Opportunity for over 275 Cadet Candidates, Soldiers and Civilian staff
- Motivated staff to perform at peak efficiency and quality.
Education
Doctor of Business Administration/ Specialization: Human Resource Management -
Northcentral University
Prescott Valley, AZ04.2020
Master of Science in Performance Improvement -
Grantham University
Kansas City, MO05.2013
Master of Science in Business Management -
Grantham University
Kansas City, MO11.2011
Skills
- Team leadership
- Budget administration
- Staff development
- Analytical thinking
- Performance monitoring
- Conflict resolution
- Organizational skills
- Interpersonal skills
- Multitasking
Certification
- Virginia Notary- 2007
- Virginia Department of Veteran Services Accreditation- 2016
- Veteran of Foreign War Accreditation-2016
- American Legion Accreditation- 2016
- Defense Travel Administrator (DTA) Basic Course- 2011
- Defense Travel Administrator (DTA) Advance/ Debt Management Monitor Course-2011
Memberships Affiliations
- Order of Saint Martin
- Big Brother/ Big Sisters Organization
- International Food Service Executive Association Certified Food Manager
- Executive Dining Facility Managers Association
- Noncommissioned Officer Corps
- Quartermaster Corps
- Association of the United States Army
- American Legion
- National Society of Leadership and Success
Training Facilitated
- Gulf War Syndrome
- Individual Unemployability
- Army Advanced Medical Evaluation Board (MEB) Training Course
- Army Equal Opportunity Training
- Army Warrior Training
Publications
Management Ethics: How Social Media Affects Employees' Privacy and Organizational Climate?, 2020 The Explanation of the Battle of Mogadishu, 2008 Personal Experiences while stationed in Kuwait, 2006
Timeline
Assistant Regional Manager
Virginia Department Of Veteran Services
01.2020 - Current
Veteran Service Representative
Virginia Department of Veteran Services, Pentagon Benefits Office
01.2015 - 01.2020
Logistics Noncommissioned Officer (NCO) In Charge
Andrew Rader United States Army Health Clinic
01.2013 - 01.2014
Training and Operations Noncommissioned Officer (NCO) In Charge
United States Army Physical Disability Agency
01.2012 - 01.2013
Support Operations Noncommissioned Officer (NCO) In Charge
Headquarters Command Battalion
01.2008 - 01.2012
Operations Noncommissioned Officer (NCO) In Charge
United Stated Military Academy Preparatory School
01.2006 - 01.2008
Dining Facility Manager
United Stated Military Academy Preparatory School
01.2004 - 01.2005
Doctor of Business Administration/ Specialization: Human Resource Management -
Northcentral University
Master of Science in Performance Improvement -
Grantham University
Master of Science in Business Management -
Grantham University
- Virginia Notary- 2007
- Virginia Department of Veteran Services Accreditation- 2016
- Veteran of Foreign War Accreditation-2016
- American Legion Accreditation- 2016
- Defense Travel Administrator (DTA) Basic Course- 2011
- Defense Travel Administrator (DTA) Advance/ Debt Management Monitor Course-2011
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