Shaginia Thompson
Summary
Dedicated professional with experience in amusement park operations, emphasizing customer service and safety compliance. Known for fostering teamwork and problem-solving skills to enhance guest experiences. Committed to maintaining high safety standards while ensuring guest satisfaction.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Swissport USA
Kissimmee
02.2026 - Current
- Checked in passengers and processed travel documents efficiently.
- Assisted passengers with baggage handling and special requests.
- Provided customer service support in high-pressure situations.
- Coordinated boarding procedures and ensured flight readiness.
- Collaborated with team members to maintain operational efficiency.
Ride Operator
Fun Spot America
Kissimmee
06.2024 - 11.2025
- Operated various amusement rides ensuring guest safety and satisfaction.
- Monitored ride operations for adherence to safety protocols and guidelines.
- Assisted guests with boarding and disembarking from rides smoothly.
- Communicated clearly with guests regarding ride rules and safety instructions.
- Maintained cleanliness and organization of ride areas throughout shifts.
- Collaborated with team members to maintain a positive guest experience.
Character Escort
Gaylord Palms Resort & Convention Center
Kissimmee
11.2023 - 12.2023
- Responsible for eased members.
- Provide exceptional services and guest experience through one-on-one interactions with guest while helping performers.
- Register and schedule guests to take part in activities for the live shows, events, or performances.
- Promote a fun, energized and comfortable atmosphere for guests.
- Explain rules and regulations of the facility intended for the safety and welfare of guests.
Attraction Attendant
Gaylord Palms Resort & Convention Center
Kissimmee
11.2022 - 01.2023
- Served guest with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Delivered important level of customer service through prompt issue resolution and dynamic diligence.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Assisted guests with park information and attraction details.
- Engaged with guests to create a welcoming environment.
Education
High School -
Poinciana High School
Kissimmee, FLCollege -
Valencia College
Kissimmee, FLSkills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Passenger check-in
- Baggage handling
- Safety compliance
- Guest interaction
- Customer service
- Conflict management
- Attention to detail
- Communication skills
Timeline
Passenger Service Agent
Swissport USA
02.2026 - Current
Ride Operator
Fun Spot America
06.2024 - 11.2025
Character Escort
Gaylord Palms Resort & Convention Center
11.2023 - 12.2023
Attraction Attendant
Gaylord Palms Resort & Convention Center
11.2022 - 01.2023
High School -
Poinciana High School
College -
Valencia College