SHAGUFTA UMAIR
Katy,TX
Summary
Professional in practice management with focus on delivering high-quality results and fostering collaborative team environments. Known for successfully implementing strategic plans and improving operational efficiency. Strong emphasis on team collaboration and adaptability to changing needs, ensuring reliability and consistent performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Practice Lead
Houston Methodist Debakey Cardiology
07.2024 - 11.2025
- Coordinates daily practice operations independently.
- Organizing daily schedules and work activities.
- Aiding with Physicians and staff on daily basis with Clinic needs.
- Maintain healthy relationship with conflict management.
- Performing 1:1 with staff to resolve conflicts and work as preceptor / mentor to help them accelerate.
- Independently conducting site visits.
- Work on different projects to help with clinic flow.
- Work on daily basis to identify and provide resolution to patient complaints.
- Ensures all requests have been handled in a timely manner.
- Identifies and assesses issues and opportunities for improvement and discuss with management on daily basis.
- Contributes toward improving practice quality and safety scores.
- Manage employee timecard effectively.
- Identify issues to help employee accumulate overtime.
- Assist employees with strategic planning on their time management, identifies training opportunities for the staff and discuss improvement plans with operation manager.
Clinic Coordinator
Houston Methodist Primary Group/ Rheumatology/ Same Day Clinic
06.2022 - 01.2024
- Enhanced operational efficiency through effective supervision of all departments.
- Increased satisfaction by implementing continuous improvement initiatives and fostering innovation.
- Monitored expenses and reported variances to ensure budget compliance and effectiveness.
- Ensured regulatory compliance and managed office, medical supplies, and vaccines efficiently.
- Supported recruitment and training processes to maintain a skilled workforce.
- Reviewed payroll and addressed patient inquiries, ensuring high satisfaction levels.
Senior Medical Assistant/ Clinic Coordinator
Houston Methodist Primary Care Group
03.2021 - 06.2022
- Coordinated the workflow of the office.
- Assumed backup duties for receptionist, cashier, and Medical Assistant duties.
- Patient check-in and out, Insurance verification, collected co-pays.
- Work the referral and charge work queues.
- Provided back office coverage when nurse was out.
Clinic Coordinator/ Senior Medical Assistant
Memorial Hermann Medical Group Urology
05.2016 - 11.2020
- Supervising over all the MA duties and training new staff.
- Managing physician's daily schedule and supervising the surgery schedule.
- Obtaining surgical insurance verifications and authorizations.
- Managing inventory for clinic.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT10-2025
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT, US03-2025
Associate of Science - Science
Lone-Star Community College
Houston TX, US09-2023
Bachelor of Science - Child Psychology and Development
University of Karachi
PakistanSkills
- Excellent Leadership
- Staff Training and Development
- Training and mentoring
- Analytical thinking
- Clinical staff management
- Process Improvement
- Finance and Budgeting
- Excel
- Word
- Power Point
- Excellent Communication
- Policy & Procedure Development
- Regulatory Compliance/Audits
- Data-Driven/Decision-Maker
- Project Management
- Critical thinking
- Team collaboration
- Active listening
- Operations management
- Schedule management
- Strategic planning
- Conflict resolution
- Process implementation
Accomplishments
- Supervised team of 75 staff members.
- Achieved 89% score on quality and compliance site visit in year 2024 along with my team with accuracy and efficiency. Achieved 92% score by year 2025 site visit report with applying process improvement strategies and team effort.
- Collaborated with team of 10 in the development of DMS project in collaboration with my operations manager to implement within the clinic.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Foundation of Leadership Certificate by The National Society of Leadership and Success NSLS
Timeline
Practice Lead
Houston Methodist Debakey Cardiology
07.2024 - 11.2025
Clinic Coordinator
Houston Methodist Primary Group/ Rheumatology/ Same Day Clinic
06.2022 - 01.2024
Senior Medical Assistant/ Clinic Coordinator
Houston Methodist Primary Care Group
03.2021 - 06.2022
Clinic Coordinator/ Senior Medical Assistant
Memorial Hermann Medical Group Urology
05.2016 - 11.2020
Bachelor of Science - Healthcare Administration
Western Governors University
Associate of Science - Science
Lone-Star Community College
Bachelor of Science - Child Psychology and Development
University of Karachi
MBA - Healthcare Administration
Western Governors University