Art, literacy, hygiene for children in intersectional communities
Shah Granville Onwuka
Retail Sales, Administrative Assistant, Leadership
Playa Vista,CA
Summary
Throughout my career, which has taken many turns, one thing that remains consistent is my dedication to developing my skills, uniting teams to maximize sales, productivity and morale, and finding passion and purpose in whatever I put my mind to. I am a teachable, I posses strong communication, time management, problem-solving and interpersonal skills. I have proven to be joyfully adaptable, clear and focused, creative and my work ethic and customer service skills have been highlighted and rewarded.
I am looking for an opportunity to combine my talents to support a team in a fulfilling and challenging role where I can use what I've learned in sales, education, management and leadership to find success and longevity.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Fleet Manager, Administrative Assistant
SO CAL RENTALS
Los Angeles , CA
05.2016 - Current
- Executed record filing system to improve document organization and management.
- Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Utilized Microsoft Suite
- Salesforce Data Entry
- Turo App Management
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Scheduled office meetings and client appointments for staff teams.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Created documents by reviewing data to recommended courses of action for senior decision-making processes.
- Supervised yearly equipment overhauls to drive improved inventory and increase equipment longevity.
- Set up conference rooms, technology and materials to facilitate meetings.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes -LOFR SYSTEM
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Edited documents to improve accuracy of language, flow and readability.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Documented equipment transfers and sales details for accurate record keeping.
- Managed use of Luxury equipment and materials to save money and comply with safety protocols.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Screened visitors and issued badges to maintain safety and security.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Proactively identified and solved complex problems that impacted management and business direction.
- Offered technical support and troubleshot issues to enhance office productivity.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Leveraged accounting software to manage expenses and keep track of finances.
- Managed employee scheduling, payroll and data collection to maximize project outcomes.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Interacted with vendors to purchase and set up equipment and services.
- Maintained accurate driver information for delivery scheduling.
- Managed operations in a $3.5 Million fleet.
- Daily accuracy processing nearly $6000-15,000 daily.
- Oversaw operations a company that generated $75,000 monthly
Management Trainee
Enterprise Holdings
LOS ANGELES , CA
01.2015 - 01.2023
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Used company reports to analyze sales, gross profit and inventory activities.
- Selected as top 10 employee 11 months in a row.
- Led my team in sales and customer satisfaction
- Handled day-to-day customer or client questions via telephone or email.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Gained knowledge of company policies, protocols and processes.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Described product to customers and accurately explained details and care of merchandise.
- Maintained financial accuracy when handling over $10,000 in revenue each day.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained store equipment, printers and fax machines.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Passed the ERM exam
Manager on Duty
Equinox
Century City , Beverly Hills, CA
10.2021 - 11.2022
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency. Including hosting "Sip and See" events.
- Trained employees in essential job functions.
- Developed schedules for up to 10 employees per shift.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Oversaw inventory, IT, maintenance, merchandising operations with team of 5 personnel.
- Set goals for department and supported employees in meeting expectations, including reaching goals upwards of $30,000 a month
- Collaborating with upper management and complimentary departments to create a system where customers can be matched with their best items based on interests.
- Implemented KPI, Clienteling and Communications process improvement initiatives within department.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained financial accuracy when handling over $2500 in revenue each day.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Trained and developed personnel to improve safety, employee relations and resolve loss and saftey issues -100/100 on shop visits.
- Deemed MOD of the Month, nationwide for my region
- Selected to join the 6 month DM program.
- Identified and communicated customer needs to supply chain capacity and quality teams -this included detailed meetings, visits and emails to buyers.
- Recruited and developed employees for sales and future MOD department.
Volunteer
AfrikaFifty6
Kampala
06.2018 - 09.2018
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Used strong interpersonal communication skills to convey information to others.
- Tracked personal volunteer hours in spreadsheets for mandatory reporting.
- Responded to questions from customers and community members.
- Taught english and drama to children
- Supported Alive Medical Services in offering entertainment to patients
- Delivered reusable AfriPads to students in need
Education
Bachelor of Arts - English Literature
University of California, Los Angeles
Los Angeles 06.2006 - 06.2010
Associate of Arts - Theatre
Royal Academy of Dramatic Art
London, UK 06.2019 - 08.2019
Skills
Meeting minutes
Credit and collections
Report analysis
Mail handling
Performance improvement
Invoice Processing
Business administration
Executive presentations
Documentation and reporting
Office management
Spanish fluency
Team Bonding
Contract agreement preparation
Time management
Scheduling
Training and education
Relationship building
Package routing
Staff Management
Project planning
OSHA compliance
Social media knowledge
Travel coordination
Letter preparation
Travel planning
Strategic planning
Operations and logistics
Technical Support
Interests
Timeline
Manager on Duty
Equinox
10.2021 - 11.2022
Associate of Arts - Theatre
Royal Academy of Dramatic Art
06.2019 - 08.2019
Volunteer
AfrikaFifty6
06.2018 - 09.2018
Fleet Manager, Administrative Assistant
SO CAL RENTALS
05.2016 - Current
Management Trainee
Enterprise Holdings
01.2015 - 01.2023
Bachelor of Arts - English Literature
University of California, Los Angeles
06.2006 - 06.2010