Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shahad Alshammari

Pittsburgh,PA

Summary

Resourceful and process-driven professional with proven success in leading sales and operation teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Development Manager

BMW of Pittsburgh
Pittsburgh, PA
07.2023 - Current
  • Identified new business opportunities, including new markets, clients, partnerships, and products/services
  • Created strategies to successfully reach new business opportunities
  • Built and maintained relationships with new and existing clients, gauging their needs and developing proposals to address them
  • Pitched sales and products to clients, ensuring alignment with their needs and expectations
  • Attended conferences and events to build industry relationships and stay updated with new trends
  • Created sales forecasts and actively worked towards achieving them
  • Managed and trained a business development team, collaborating with design and sales teams to meet client requirements
  • Possessed a strong understanding of the company's products, competition, and market positioning.

Regional and Project Manager

Gopuff / BevMo
Los Angeles, CA
01.2021 - 04.2023
  • Devised and deployed robust business strategies to successfully initiate over 50 Omni sites using Waterfall methodology
  • Delivered project updates on strategy, adjustments, and development to multiple stakeholders
  • Created and coordinated a mispicks reduction initiative across 13 sites, reducing network-wide mispicks from 3.23% to 0.9% within four weeks
  • Directed Auto Dispatching processes, reducing delivery time from 48 minutes to 39 minutes
  • Enhanced business efficiency by overseeing 25 staff members across 13 sites, improving productivity through team leadership
  • Led a program team that rolled out 25+ locations across California, achieving quarterly reductions in key metrics while maintaining positive statistics.

District Manager

Gopuff Inc
Pittsburgh, PA
01.2017 - 01.2021
  • Administered systems and programs to reduce loss, maintain inventory control, and increase safety using Lean Six Sigma principles
  • Developed essential store reports for evaluating business needs and controlled all expenses, including payroll
  • Promoted collaboration and appreciation in the workplace, reducing staff turnover to 3%
  • Implemented significant modifications to reduce consumer complaints to 2%
  • Reduced packing time by 60%, resulting in increased profit margins.

Department Manager

Macy's
Pittsburgh, PA
01.2014 - 01.2017
  • Established and evaluated long and short-term departmental goals, providing guidance and training to staff
  • Managed budget and reported KPIs to higher management daily
  • Resolved customer and associate concerns while maintaining excellent customer service
  • Improved P&L by 7% in 2016 and 4% in 2017 through strategic hiring and training
  • Achieved a 10% increase in new credit card account openings, outperforming other Pittsburgh Macy's stores
  • Received the highest possible rating in all categories for four consecutive months in 2015 from customers in the Shoe department.

General Manager

Gopuff Inc
Pittsburgh, PA
  • Managed day-to-day operations, driving efficiency, productivity, and customer satisfaction.

Education

Bachelor of Science - Visual Effects & Motion Graphics

The Art Institute of Pittsburgh
Pittsburgh, PA

Bachelor of Science - Software Engineering

Al Mansour University
Baghdad

Skills

  • CRM Platforms
  • Sales Leadership
  • Strategic Planning & Execution
  • Multi-Site Operations Management
  • Process Improvement
  • Team Building & Leadership
  • Stakeholder Engagement
  • Time Management
  • Lead Generation
  • Cross-Functional Collaboration

Certification

  • Project Management: Professional Certificate- Google Digital Marketing & E-commerce
  • Advanced Google Analytics
  • SQL Foundations

Timeline

Business Development Manager

BMW of Pittsburgh
07.2023 - Current

Regional and Project Manager

Gopuff / BevMo
01.2021 - 04.2023

District Manager

Gopuff Inc
01.2017 - 01.2021

Department Manager

Macy's
01.2014 - 01.2017

General Manager

Gopuff Inc

Bachelor of Science - Visual Effects & Motion Graphics

The Art Institute of Pittsburgh

Bachelor of Science - Software Engineering

Al Mansour University

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Shahad Alshammari