Shahad Salih
Lutheran Community Services Northwest
2
Languages
1
Certification
10
years of professional experience
Dedicated Case Manager with extensive experience delivering case management services to diverse populations. Skilled in managing complex caseloads, developing tailored service plans, and connecting clients to essential resources. Advocates for clients by leveraging in-depth knowledge of mental health and addiction to foster collaboration and support, enhancing overall quality of life.
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Work History
Care Coordinator
1 Year 10 Months- Facilitated collaboration on care plans among multidisciplinary teams to optimize patient outcomes.
- Designed and implemented comprehensive methods for assessing patient progress and maintaining adherence to established treatment protocols.
- Implemented processes for tracking patient progress and adherence to treatment protocols.
- Developed educational materials for patients on disease management and health promotion strategies.
- Coordinated care plans among multidisciplinary teams to enhance patient outcomes.
- Facilitated communication between patients, families, and healthcare providers to ensure continuity of care.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Case Manager
2 Years 2 Months- Coordinated client assessments to identify needs and develop tailored service plans.
- Facilitated communication between clients, families, and service providers to ensure comprehensive care.
- Monitored client progress and adjusted care plans based on feedback and evolving needs.
- Developed resource guides to assist clients in accessing community services effectively.
- Trained and mentored junior staff on case management best practices and client engagement strategies.
- Advocated for clients' rights and services within the community to promote equitable access to resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
CASE MANAGER
1 Year- Supported clients in building essential life skills, including budgeting and time management, to enhance their independence.
- Met directly with patient to assess needs and develop individualized continuing care plan in collaboration with physician.
- Contributed to development of organizational policies on participant eligibility, program requirements, and benefits to improve service delivery.
- Assisted clients in developing personal life skills such as budgeting money and managing time effectively.
- Provided advocacy services on behalf of clients.
- Coordinated care and treatment through effective scheduling, information sharing, and case management to ensure comprehensive client support.
- Participated in determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
CASE MANAGER
5 Years- Communicated information to clients and providers clearly and succinctly, managing approximately 60 cases annually
- Applied for Home Care applications, trained and educated the people on how the interviews were going to be
- Ensured collaboration with clients to enhance support services. with assigned clients to create and implement a strengths-based individualized self-sufficiency plan to expedite stability and integration
- Communicate information to clients and providers clearly and succinctly, both written and verbal about 60 cases yearly
- Ensure complete, accurate, and timely documentation for each case
- Coordinated support services and improved communication between healthcare workers and patients
- Applied for Home Care applications, trained and educated the people on how the interviews going to be
Education
AS NURSING ASSISTANT
BACHELOR OF SCIENCE - PHYSICS
Skills
Care Coordination
Care management
Health History Documentation
Family support services
Family Education
Patient Advocacy
Database Management
Organizational Skills
Staff Management
MS Office
Patient Outcome Tracking
Certification
- Certificated HIPAA
- Certificated CNA
LANGUAGES
Arabic Fluent
English Advanced
Timeline
Care Coordinator
Lutheran Community Services Northwest
08.2024 - 06.2026Read More
Case Manager
Lutheran Community Northwest Service
05.2022 - 07.2024Read More
CASE MANAGER
Refugee Resettlement Office
05.2021 - 05.2022Read More
CASE MANAGER
Iraqi Community Center
03.2016 - 03.2021Read More
Ibn Al Haytham University
BACHELOR OF SCIENCE from PHYSICS
Read More
Green River College
AS NURSING ASSISTANT
Read More