Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Shahansha Alvi

BUFFALO

Summary

Dynamic and results-driven professional with extensive experience in customer service and team management at Funcity. Proven track record in conflict resolution and employee training, enhancing team performance and customer satisfaction. Adept at coaching and mentoring staff to achieve operational excellence in fast-paced environments. Passionate about delivering exceptional service and fostering positive team dynamics.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Funcity
Buffalo
04.2024 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.

Supervisor

Big Red Property
Buffalo
04.2022 - 07.2025
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Trained new employees on company policies and procedures.
  • Supervised a team of landscapers providing training and guidance on best practices.
  • Coordinated with clients to understand their landscaping needs and preferences.
  • Scheduled regular maintenance visits to ensure lawns and gardens remained healthy.

Curbside Shopper

Walmart
Buffalo
01.2024 - 03.2025
  • Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
  • Loaded items into carts or bags for customers according to their order requirements.
  • Verified that products chosen by customers were in stock and available for pick up.

Supervisor

Tim Hortons
Buffalo
07.2023 - 04.2024
  • Supervised daily operations to ensure efficient service delivery in high-volume environment.
  • Trained staff on customer service standards and operational procedures for consistency.
  • Resolved customer complaints promptly to enhance overall guest satisfaction experience.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Education

Bachelor of Accounting/business Management - Accounting

SUNY At Buffalo
Buffalo, NY

Skills

  • Customer service
  • Team management
  • Conflict resolution
  • Financial analysis
  • Employee training
  • Inventory management
  • Coaching and mentoring

Languages

Bengali
Native/ Bilingual

Accomplishments

  • Honor student

Timeline

Assistant Manager

Funcity
04.2024 - Current

Curbside Shopper

Walmart
01.2024 - 03.2025

Supervisor

Tim Hortons
07.2023 - 04.2024

Supervisor

Big Red Property
04.2022 - 07.2025

Bachelor of Accounting/business Management - Accounting

SUNY At Buffalo

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Shahansha Alvi