Shahed Al zenad
Fargo
Summary
Detail-oriented healthcare professional with over 6 years of experience in hospital and high-volume retail environments. Skilled in customer service, electronic documentation, and managing fast-paced workflows with accuracy and professionalism. Compassionate communicator with a strong passion for animal care and client support.
Overview
11
11
years of professional experience
Work History
Phlebotomist/Lab Processor & Customer Service
Essentia Health Hospital
Fargo, ND
02.2021 - 12.2024
- Collected, labeled, and processed specimens with high attention to detail
- maintained accurate electronic records within laboratory information systems
- coordinated packaging and daily shipping of laboratory samples
- collaborated with healthcare teams to prioritize urgent cases and ensure timely processing
- provided compassionate support to patients during stressful procedures
- managed high-volume workflow while maintaining professionalism and composure
- ensure strict compliance with safety and confidentiality standards
Phlebotomist
Sanford Health
Fargo, ND
01.2018 - 06.2020
- Collected and processed patient specimens with close attention to detail
- Accurately entered and verified patient information in electronic systems
- Prioritize daily workload based on urgency and physician orders
- Provided compassionate patient support during procedures
- Addressed patient questions and concerns to ensure understanding and comfort
- Collaborated with nurses and healthcare teams to maintain efficient workflow
- Managed high-volume patient interactions while maintaining professionalism
Retail Sales and Customer Service Associate
Kohl's & Marshall's
Fargo, ND
08.2013 - 05.2017
- Delivered exceptional customer service in high-volume retail environments
- Assisted customers with product inquiries, returns, and issue resolution
- Operated cash register and handled cash/credit transactions accurately
- Balanced registers and maintained accurate daily cash reports
- Managed fitting rooms and ensured an organized sales floor presentation
- Resolved customer concerns professionally to maintain satisfaction
- Collaborated with team members to meet sales goals and store standards
- Adapted quickly during peak seasons while maintaining efficiency
Education
No Degree - Developmental Psychology
North Dakota State University
Fargo, ND12-2027
High School Diploma -
West Fargo High School
Fargo, ND05-2015
Skills
- Customer Service
- Client Communication
- Electronic Medical Records
- Date Entry & Documentation
- Laboratory Processing
- Multi-Tasking in Fast-Paced Environments
- Cash Handling & Payment Processing
- HIPAA Compliance
Languages
Arabic
Native or Bilingual
Timeline
Phlebotomist/Lab Processor & Customer Service
Essentia Health Hospital
02.2021 - 12.2024
Phlebotomist
Sanford Health
01.2018 - 06.2020
Retail Sales and Customer Service Associate
Kohl's & Marshall's
08.2013 - 05.2017
No Degree - Developmental Psychology
North Dakota State University
High School Diploma -
West Fargo High School