Summary
Overview
Work History
Education
Skills
Interests
Timeline
SCC Young Writers Contest
NAACP Scholarship
Server

Shaheim Jones | Server

Knoxville,US

Summary

A creative, aspirating Brand Marketing/Graphic Design Student with a strong background in team leadership, collaboration, and creativity. Exceptional problem-solving and critical thinking abilities, paired with a meticulous attention to detail with an insatiable urge to exceed the precedent. Ready to utilize these skills to curate an enriching environment to yield high-quality results and build lasting relations.

Overview

4
4
years of professional experience

Work History

Server

Texas Roadhouse
05.2025 - Current
  • Delivered exceptional customer service while managing high-volume dining environment.
  • Assisted in training new servers, fostering team cohesion and enhancing service quality.
  • Processed orders efficiently using point-of-sale system to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area, contributing to positive guest experiences.

Server

Cracker Barrel
06.2022 - 05.2025
  • As a dedicated team member at Cracker Barrel, I began my journey as a Server/Host, where I consistently provided warm, welcoming hospitality and high-quality service to guests in a fast-paced, family-oriented dining environment. I earned my third star apron; A recognition of exceptional performance, teamwork, and guest satisfaction—demonstrating a strong commitment to the Cracker Barrel brand and standards.
  • After proving myself reliable, capable, and driven, I was promoted to Shift Leader, a role in which I took on additional responsibilities, including:
  • Supervising front-of-house operations during assigned shifts
  • Training and mentoring new hires to uphold service excellence
  • Ensuring smooth team communication and coordination between servers, hosts, and kitchen staff
  • Handling guest concerns with professionalism and a solutions-oriented mindset
  • Supporting management with operational duties, including cash handling, floor management, and shift transitions

Team Member

Popeyes® Louisana Kitchen
06.2021 - 06.2022
  • Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Upsold menu items effectively, contributing to overall restaurant sales growth.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Marketing

University of Tennessee-Knoxville
08.2025

Marketing

Southern Illinois University-Carbondale
01.2024

Shawnee Community College
Ullin, IL
05-2023

Skills

  • Critical thinking
  • Fast adaptation
  • Time management
  • Attention to detail
  • Collaboration
  • Problem solving

Interests

Music production

Photography

Writing(Creative)

Art

Timeline

Server

Texas Roadhouse
05.2025 - Current

Server

Cracker Barrel
06.2022 - 05.2025

Team Member

Popeyes® Louisana Kitchen
06.2021 - 06.2022

Marketing

Southern Illinois University-Carbondale

Marketing

University of Tennessee-Knoxville

Shawnee Community College

SCC Young Writers Contest

2nd Place in the Shawnee Community College Young Writers Contest for the non-fiction writing category in Febuary of 2023

NAACP Scholarship

Received a $500 scholarship from the NAACP foundation following an essay submission about "What does Writing Mean to You"

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Shaheim Jones | Server