Madeleine (PALMER) Whittington
Knoxville,TN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Wasabi
01.2021 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Hostess
Colettas
05.2020 - 05.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
Bachelor of Arts - Child And Family Studies
The University of Tennessee - Knoxville
Knoxville, TNHigh School Diploma -
St. Andrew's Sewanee
Sewanee, TN05.2019
Skills
- Menu Memorization
- Food Sales and Promotion
- High-Energy and Stamina
- Natural Leadership
- Pos Operation
- Warm and Friendly
- Customer Service and Rapport
- Suggestive Selling
- Social Perceptiveness
- Train Employees
- Critical Thinking
- Stocking and Replenishing
Timeline
Server
Texas Roadhouse Restaurant
02.2023 - Current
Server
Wasabi
01.2021 - 09.2022
Hostess
Colettas
05.2020 - 05.2021
Bachelor of Arts - Child And Family Studies
The University of Tennessee - Knoxville
High School Diploma -
St. Andrew's Sewanee
Similar Profiles
Nathan BaheNathan Bahe
Server Trainer at Texas Roadhouse RestaurantServer Trainer at Texas Roadhouse Restaurant
Brooke ShowalterBrooke Showalter
Server at Texas Roadhouse RestaurantServer at Texas Roadhouse Restaurant
William ParrishWilliam Parrish
To-Go Server at Texas Roadhouse RestaurantTo-Go Server at Texas Roadhouse Restaurant
Kayla MiddletonKayla Middleton
Food Preparation Worker at Texas Roadhouse RestaurantFood Preparation Worker at Texas Roadhouse Restaurant
Jack RileyJack Riley
Marketing Manager at WEIGEL'SMarketing Manager at WEIGEL'S