Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shahin Khameneh

Shahin Khameneh

Jacksonville,FL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Amazon Area Manager

Amazon
Jacksonville, FL
01.2024 - Current
  • Directly support my team of 55 Amazon Associates with performance Quality Assurance, Performance KPI's, and Safety Standard of Work
  • Support safety programs and OSHA Compliance to Ensure a safe work environment for all Associates
  • Lead training and development of new associates, fostering a team-oriented environment that is focused on Safety and Quality of work
  • Collaborate with cross-functional teams, including Inbound/Outbound Operations Managers, Amnesty Techs, and People Experience Manager to drive Amazon fulfillment performance and operational efficiency.

Residential Connectivity Specialist

Charter Communications, Spectrum
Livonia, MI
02.2023 - 01.2024
  • Participate in comprehensive sales training, equipping team with persuasive techniques for door to door cable, internet, and mobile sales
  • Effectively address objections related to pricing, contract terms, and service reliability
  • Design, plan, organize and direct orientation training programs for employees or customers
  • Assess training needs through surveys, interviews with employees, focus groups and consultation with managers.

Solutions Specialist

Charter Communications, Spectrum
Livonia, MI
06.2021 - 01.2023
  • Built rapport with customers and assessed needs to make product recommendations and upsell
  • Interacted with approximately 30 customers daily to provide personalized product guidance, resolve issues and open new accounts
  • Processed sales transactions accurately and securely, handling cash and electronic payments in compliance with company protocols
  • Consistently exceeded monthly sales targets by effectively promoting Spectrum's products and services, resulting in increased revenue for the store.

Mortgage Loan Officer

LoanDepot
Southfield, MI
01.2020 - 06.2021
  • Communicate with clients, processing teams and other third parties to achieve prompt loan closings
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level
  • Negotiated loan terms and conditions with clients to maximize profitability.

Mortgage Loan Officer

Quicken Loans
Detroit, MI
11.2018 - 12.2019
  • Consult with clients about current and future needs to help them achieve their financial goals
  • Assist clients through the loan process from application to closing
  • Advise and educate clients on the refinance process and how to better manage their mortgages
  • Give every client, every time best client service in the mortgage industry.

Cellular Sales Manager

Wireless Advocates
Shelby Twp, MI
04.2013 - 11.2018
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Identified, hired and trained highly qualified staff by teaching best practices, procedures and sales strategies.

Education

MBA in Concentration in Information Technology Management -

Western Governors University
08.2025

Bachelor of Science in Business Administration And Management -

Western Governors University
07.2023

Skills

  • Conflict Management
  • Customer Relationship Management
  • System Administrator
  • Financial Management
  • Talent Acquisition
  • Operations Management
  • Business Development
  • Performance Management
  • Staff Development
  • Salesforce CRM
  • Microsoft Office Suite

Certification

  • SAFE Mortgage License (NMLS: 1813393)
  • AWS Solutions Architect Associate, 01/01/2020

Timeline

Amazon Area Manager

Amazon
01.2024 - Current

Residential Connectivity Specialist

Charter Communications, Spectrum
02.2023 - 01.2024

Solutions Specialist

Charter Communications, Spectrum
06.2021 - 01.2023

Mortgage Loan Officer

LoanDepot
01.2020 - 06.2021

Mortgage Loan Officer

Quicken Loans
11.2018 - 12.2019

Cellular Sales Manager

Wireless Advocates
04.2013 - 11.2018

MBA in Concentration in Information Technology Management -

Western Governors University

Bachelor of Science in Business Administration And Management -

Western Governors University

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Shahin Khameneh