SHAHIR SHINWARI
Woodbridge
Summary
First-year engineering student with hands-on experience in campus operations and technical support. Demonstrates strong problem-solving capabilities and effective communication, contributing to enhanced customer satisfaction. Adaptable and eager to leverage practical skills in engineering teams to drive meaningful outcomes.
Overview
2
2
years of professional experience
Work History
Parking Operations Specialist
Northern Virginia Community College
Woodbridge
03.2025 - 01.2026
- Managed daily operations, ensuring compliance with parking regulations and college policy.
- Engaged with students, faculty, and staff to resolve inquiries and enhance service experience.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Processed transactions for various payments related to NOVA college general operations.
- Collected, arranged, and input data into the NOVA database systems.
- Managed scheduling and logistics for workshops and community events.
- Provided support at Woodbridge campus
IT Technical Support Intern
Northern Virginia Community College
Woodbridge
10.2024 - 03.2025
- Delivered technical support to students and staff on software applications, enhancing user experience and satisfaction.
- Addressed help desk tickets, achieving prompt resolution of user inquiries and improving service response times.
- Assisted with troubleshooting hardware issues on computers and peripherals.
- Collaborated with team members to resolve complex technical problems effectively.
- Managed inventory of IT equipment and software licenses, streamlining asset tracking and management processes.
Deli Clerk
Giant Foods
Dale City
03.2024 - 03.2025
- Greeted customers at counter, fulfilling requests and providing knowledgeable answers to enhance customer experience.
- Ensured safe working environment by adhering to food safety guidelines and swiftly addressing hazards to protect customer health.
- Monitored product dates and rotated stock to prevent spoilage, contributing to quality and freshness of offerings.
- Dale City, Virginia
Education
Associate of Science - Engineering
Northern Virginia Community College
Annandale05-2027
High School Diploma -
Charles J. Colgan Sr. High School
Manassas, Prince William County, Virginia05-2024
Skills
- Customer service
- Operational efficiency
- Problem resolution
- Project management
- Data analysis
- Effective communication
Languages
- Persian
- Pashto
- Urdu/Hindi
- English, Native or Bilingual
- Persian, Native or Bilingual
- Pashto, Native or Bilingual
- Urdu/Hindi, Professional Working
Timeline
Parking Operations Specialist
Northern Virginia Community College
03.2025 - 01.2026
IT Technical Support Intern
Northern Virginia Community College
10.2024 - 03.2025
Deli Clerk
Giant Foods
03.2024 - 03.2025
Associate of Science - Engineering
Northern Virginia Community College
High School Diploma -
Charles J. Colgan Sr. High School