Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shahira Masso

Brownsville

Summary

Dynamic and detail-oriented receptionist with proven expertise at Las Alturas Nursing Home, enhancing customer satisfaction through effective communication and organization. Skilled in data entry and appointment scheduling, I streamlined front desk operations, ensuring confidentiality and efficiency while managing diverse client inquiries. Committed to delivering exceptional service in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Receptionist

Las Alturas Nursing Home
11.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Receptionist

Ebony Lake Nursing & Rehabilition
06.2024 - 11.2024
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.

Education

GED -

Veterans Memorial
Brownsville, Texas

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Receptionist

Las Alturas Nursing Home
11.2024 - Current

Receptionist

Ebony Lake Nursing & Rehabilition
06.2024 - 11.2024

GED -

Veterans Memorial

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